AI transformation lead (East)
About The Position
WRITER is seeking a visionary, execution-oriented AI Transformation Lead to partner with strategic Fortune 100 accounts. The role goes beyond software implementation, helping large organizations rethink how they work by connecting business strategy with AI technology. The lead will translate WRITER’s platform into measurable P&L impact and guide executives toward an AI-first operating model. This role will help build WRITER’s enterprise AI transformation playbook and move customers from AI experimentation to large-scale value realization. The work will influence WRITER’s product roadmap and help define how major brands use AI to expand human capacity. The position is hybrid and based at WRITER’s New York City hub, reporting to the Director of AI Transformation and Success.
Requirements
- 5–9 years of experience in strategic account management or transformation consulting for Fortune 50–100 companies.
- Proven track record of building C-suite relationships and leading large-scale transformations.
- Mastery of change management and strategic thinking, including the ability to set a vision, define frameworks, and translate capabilities into measurable outcomes and P&L impact.
- Exceptional executive presence and communication skills, including the ability to deliver composed presentations to boards.
- Ability to orchestrate cross-functional teams and resolve conflicts.
- Curious mindset and active listening style, with the ability to lead in a way that earns others’ trust and followership.
- Strong professional background in management consulting or strategy advisory.
- Intrinsic motivation to do high-quality work while remaining aligned with WRITER’s values: Connect, Challenge, and Own.
Responsibilities
- Manage a portfolio of customers and lead ROI and value initiatives in partnership with customer success managers focused on adoption strategy.
- Partner strategically with Fortune 50–100 customers, setting a vision and defining the Jobs-to-be-Done (JTBD) framework with leadership teams to drive AI adoption.
- Build C-suite relationships and serve as a trusted advisor who makes AI a priority for executives.
- Lead value realization and ROI delivery by conducting analysis through surveys and interviews, and framing AI adoption’s P&L impact in business reviews.
- Orchestrate complex cross-functional programs involving multiple stakeholders; manage customer teams, escalations, risk mitigation, and program updates.
- Identify and drive expansion opportunities by anticipating customer needs and working with Sales on cross-sell and upsell initiatives.
- Scale transformation best practices by producing and systematizing decks, frameworks, and communications for the wider team.
Benefits
- Generous paid time off and company holidays.
- Medical, dental, and vision coverage for employees and their families.
- 16 weeks of paid parental leave for all parents.
- Fertility and family planning support.
- Early-detection cancer testing through Galleri.
- Flexible spending account and dependent-care FSA options.
- Health savings account for eligible plans, with a company contribution.
- Annual wellness stipend for expenses such as gym, massage or chiropractic care, and personal training.
- Annual learning and development stipend.
- Company-wide and team off-sites.
- Competitive compensation, company stock options, and a 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
