AI Transformation Lead

Samsung Electronics•Plano, TX

About The Position

The AI Transformation Lead drives the use of AI and automation across North America Shared Services Center (NA SSC) HR services. The role translates the AX roadmap into working solutions, from use-case discovery through delivery and adoption, and ensures each solution delivers measurable value. Samsung Electronics America (SEA), headquartered in Plano, Texas, works across mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. The company describes its mission as integrating products, services, and AI technology to deliver smarter, sustainable, and more connected experiences. This role is not eligible for immigration sponsorship.

Requirements

Bachelor's degree in Information Systems, Business, Data Science, Human Resources, or a related field.
At least 7 years of experience in digital transformation, HR technology, process automation, or AI/analytics programs.
Proven experience delivering AI or automation solutions from concept to adoption.
Strong project management and stakeholder management skills.
Working knowledge of generative AI, conversational AI, and automation tools.

Nice To Haves

Hands-on experience designing process automation, such as RPA, workflow automation, or Workday business process optimization.
Proven experience leading cross-functional projects end to end.
Experience with Workday, Cognigy, or similar platforms, and Python or low-code tools.
Experience in HR shared services.
PMP, Prosci, or similar certification.

Responsibilities

Build and maintain the AX roadmap and use-case portfolio for all SSC teams.
Identify, assess, and prioritize AI and automation opportunities with SSC and subsidiary stakeholders.
Define business cases and success measures for each use case.
Lead delivery of AI solutions, such as the HR AI agent, employee self-service, and process automation, in collaboration with HRIS, IT, and vendors.
Manage AX projects end to end, including scope, planning, building, testing, launch, and handoff to operations.
Partner with the SEA People Team AX lead and Samsung HQ on shared platforms and standards.
Lead AI literacy, training, and change management for SSC staff.
Apply AI governance and guardrails in line with Samsung HQ policy, including data privacy and risk review.
Track usage, adoption, and value, and report AX progress to leadership.