AI Transformation Lead

eBay•Austin, TX

23h•$115,000 - $123,000•Remote

About The Position

The AI Transformation Lead will turn the AI strategy into action across eBay’s global Payments Compliance organization, including Governance, Sanctions, Know Your Customer (KYC), case reviews, and regulatory filings. The role partners with compliance subject matter experts and technology teams to identify opportunities, rethink complex processes, and bring practical AI-enabled solutions from concept through implementation. The position is an execution partner for the Payments Compliance AI transformation strategy. It assesses and prioritizes opportunities, translates business problems into use cases and requirements, and manages the AI portfolio and roadmap. This hands-on role moves between strategic planning and delivery activities such as process mapping, business case development, prototyping, requirements refinement, testing, and implementation support. The role also participates in applicable Responsible AI, Legal, Privacy, and other reviews, helping ensure human oversight, explainability, control integrity, auditability, and regulatory defensibility. The expected base pay range is $115,000–$123,000. Total compensation may also include a target bonus, restricted stock units as applicable, and benefits. Remote roles are not eligible for U.S. visa sponsorship.

Requirements

5 to 7 years of relevant experience in compliance, financial services, technology transformation, or process improvement, including experience applying AI or automation to business problems.
Bachelor’s degree in a relevant field.
Solid understanding of generative AI, large language models (LLMs), agentic AI, prompt engineering, workflow automation, and AI-enabled process transformation.
Strong attention to detail and ability to understand complex compliance workflows, identify transformation opportunities, and translate business needs into clear requirements.
Ability to develop data-informed business cases and assess the value, feasibility, and impact of AI initiatives.
Ability to work effectively across Compliance, Product, Engineering, Data Science, and other technical and non-technical teams without direct authority.
Strong judgment and understanding of regulatory, governance, control, and human-oversight considerations for AI in a compliance environment.
Intellectual curiosity, adaptability, and ability to rapidly gain working knowledge across multiple Payments Compliance fields.
Excellent written and verbal communication skills, including the ability to translate between compliance subject matter experts and technical partners.

Nice To Haves

Experience in financial crimes, payments compliance, or a related regulated environment, with subject matter expertise in at least one area such as AML/investigations, sanctions, KYC, regulatory reporting, compliance governance, testing, or supervision.
Experience building custom GPTs, Gems, AI workflows, prototypes, or similar solutions.
Familiarity with AI-assisted development tools such as Claude Code.

Responsibilities

Partner with SMEs across Governance, Sanctions, KYC, Investigations, and Regulatory Reporting to identify processes where AI could improve effectiveness, efficiency, consistency, or risk management.
Assess current processes and help redesign how work should be performed using AI, rather than merely automating existing workflows.
Translate compliance problems and operational needs into defined AI use cases, business requirements, workflows, and success criteria.
Own and maintain the Payments Compliance AI strategic plan and portfolio, including use-case intake, prioritization, dependencies, benefits, implementation status, and outcomes.
Develop business cases by assessing current effort, expected efficiency gains, capacity savings, risk reduction, and other measurable benefits.
Partner with product management, software development, data analytics, Responsible AI, and other teams throughout the development lifecycle, supporting initiatives from concept through implementation.
Develop hands-on prototypes and proofs of concept where appropriate using tailored GPTs, Gems, Claude Code, and other emerging AI capabilities.
Participate in solution design, testing, validation, and iteration to ensure solutions address compliance needs and perform effectively in real-world workflows.
Represent Compliance in Responsible AI, Legal, Privacy, and other applicable review processes, supporting human oversight, explainability, control integrity, auditability, and regulatory defensibility.
Stay current on AI innovations and evaluate how new technologies can be applied responsibly within Payments Compliance.