AI transformation lead (West)
About The Position
WRITER is seeking a visionary, execution-oriented AI Transformation Lead to partner with strategic Fortune 100 accounts. The role goes beyond software implementation, helping large organizations rethink how they work by translating WRITER’s platform into measurable P&L impact and supporting executives as they shift to an AI-first operating model. The position will help establish WRITER’s enterprise AI transformation playbook, guide customers from AI experimentation to value realization, and inform the company’s product roadmap. The role is based at WRITER’s San Francisco or Seattle hub in a hybrid arrangement and reports to the Director of AI Transformation and Success. The lead manages a customer portfolio and partners with customer success managers, executives, sales, and customer teams to set transformation strategies, deliver ROI, manage complex programs, and identify expansion opportunities.
Requirements
- 5–9 years of experience in strategic account management or transformation consulting for Fortune 50–100 companies, with a proven record of building C-suite relationships and leading large-scale transformations.
- Mastery of change management and strategic thinking, with the ability to set vision, define frameworks, and translate capabilities into measurable outcomes and P&L impact.
- Exceptional executive presence and communication skills, including the ability to deliver composed presentations to boards.
- Ability to proactively orchestrate cross-functional teams and resolve conflicts.
- Curiosity and an active listening style that establish the candidate as a genuine leader.
- Intrinsic motivation to do excellent work while aligning with WRITER’s values: Connect, Challenge, and Own.
Nice To Haves
- A strong professional background in management consulting or strategy advisory.
Responsibilities
- Manage a portfolio of customers and lead ROI and value initiatives in partnership with customer success managers focused on adoption strategy.
- Serve as a strategic transformation partner for Fortune 50–100 customers, setting vision and defining the jobs-to-be-done framework with leadership teams to drive AI adoption.
- Build C-suite relationships and act as a trusted advisor who makes AI a priority for executives.
- Lead value realization and ROI delivery by conducting survey and interview analysis to frame the P&L impact of AI adoption in business reviews.
- Orchestrate complex cross-functional programs involving multiple stakeholders, managing customer teams, escalations, risk mitigation, and program updates.
- Identify and drive expansion opportunities by anticipating customer needs and partnering with sales on cross-sell and upsell initiatives.
- Create and systematize transformation best practices, including decks, frameworks, and communications for the wider team.
Benefits
- Generous paid time off and company holidays.
- Medical, dental, and vision coverage for employees and their families.
- 16 weeks of paid parental leave for all parents.
- Fertility and family planning support.
- Early-detection cancer testing through Galleri.
- Flexible spending account and dependent care FSA options.
- Health savings account for eligible plans, with a company contribution.
- Annual wellness stipend for expenses such as gym, massage or chiropractic care, and personal training.
- Annual learning and development stipend.
- Company-wide and team off-sites.
- Competitive compensation.
- Company stock options.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
