Senior AI transformation lead (West)
About The Position
WRITER is seeking a visionary, execution-oriented AI transformation lead to partner with strategic Fortune 100 accounts. The role focuses on helping large organizations rethink how they work, translating the WRITER platform into measurable P&L impact, and supporting executives as they move toward AI-first operating models. The position involves managing a customer portfolio and leading transformation, value-realization, and ROI initiatives in partnership with customer success managers. The lead will work closely with executive stakeholders to set AI adoption visions, establish frameworks, and guide cross-functional programs. The role also contributes to WRITER’s enterprise AI transformation playbook and product roadmap. This is a hybrid position based out of WRITER’s San Francisco or Seattle hub. The role reports to the director of AI transformation and success.
Requirements
- More than 10 years of experience in strategic account management or transformation consulting for Fortune 50–100 companies.
- A proven track record of building C-suite relationships and leading large-scale transformations.
- Mastery of change management and strategic thinking, including the ability to set a vision, define frameworks, and translate capabilities into measurable outcomes and P&L impact.
- Exceptional executive presence and communication skills, including the ability to present to boards, orchestrate cross-functional teams, and resolve conflicts.
- A curious mindset and active listening style.
- A professional background in management consulting or strategy advisory.
- Intrinsic motivation to do excellent work and alignment with WRITER’s values of Connect, Challenge, and Own.
Responsibilities
- Manage a portfolio of customers and lead ROI and value initiatives in partnership with customer success managers focused on adoption strategy.
- Serve as a strategic transformation partner for Fortune 50–100 customers, setting a vision and defining the jobs-to-be-done framework with leadership teams to drive AI adoption.
- Build C-suite relationships and act as a trusted advisor who helps make AI a priority for executives.
- Lead value realization and ROI delivery by conducting surveys and interviews and framing the P&L impact of AI adoption in business reviews.
- Orchestrate complex cross-functional programs involving multiple stakeholders, managing customer teams, escalations, risk mitigation, and program updates.
- Identify and drive expansion opportunities by anticipating customer needs and partnering with sales on cross-sell and upsell initiatives.
- Scale transformation best practices by developing and systematizing decks, frameworks, and communications for the wider team.
Benefits
- Generous paid time off and company holidays.
- Medical, dental, and vision coverage for employees and their families.
- 16 weeks of paid parental leave for all parents.
- Fertility and family planning support.
- Early-detection cancer testing through Galleri.
- Flexible spending account and dependent care FSA options.
- Health savings account for eligible plans, with a company contribution.
- Annual wellness stipend for expenses such as gym, massage or chiropractic care, and personal training.
- Annual learning and development stipend.
- Company-wide and team off-sites.
- Competitive compensation.
- Company stock options.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
