AI Transformation Lead

Samsung•Plano, TX

About The Position

The AI Transformation Lead drives the use of AI and automation across North America Shared Services Center (NA SSC) HR services. The role turns the AX roadmap into working solutions, from identifying use cases through delivery and adoption, and ensures each solution delivers measurable value. The position is not eligible for immigration sponsorship. Samsung Electronics America (SEA), headquartered in Plano, Texas, works across mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. Its mission is to integrate products, services, and AI technology to deliver smarter, sustainable, and more connected experiences. The role builds the AX roadmap and use-case portfolio for SSC teams; identifies and prioritizes opportunities with stakeholders; defines business cases and success measures; leads delivery of AI and automation solutions; manages projects from scoping through operational handoff; and leads adoption, training, change management, and governance. It partners with the SEA People Team AX lead and Samsung headquarters on shared platforms and standards, applies governance and guardrails including data privacy and risk review, and reports adoption, usage, and value to leadership.

Requirements

Bachelor's degree in Information Systems, Business, Data Science, Human Resources, or a related field.
7+ years of experience in digital transformation, HR technology, process automation, or AI/analytics programs.
Proven experience delivering AI or automation solutions from concept to adoption.
Strong project management and stakeholder management skills.
Working knowledge of generative AI, conversational AI, and automation tools.

Nice To Haves

Hands-on experience designing process automation, such as RPA, workflow automation, or Workday business process optimization.
Proven experience leading cross-functional projects end to end.
Experience with Workday, Cognigy, or similar platforms, and Python or low-code tools.
Experience in HR shared services.
PMP, Prosci, or similar certification.

Responsibilities

Build and maintain the AX roadmap and use-case portfolio for all SSC teams.
Identify, assess, and prioritize AI and automation opportunities with SSC and subsidiary stakeholders.
Define business cases and success measures for each use case.
Lead delivery of AI solutions, such as the HR AI agent, employee self-service, and process automation, in collaboration with HRIS, IT, and vendors.
Manage AX projects end to end, including scope, planning, build, testing, launch, and handoff to operations.
Partner with the SEA People Team AX lead and Samsung HQ on shared platforms and standards.
Lead AI literacy, training, and change management for SSC staff.
Apply AI governance and guardrails in line with Samsung HQ policy, including data privacy and risk review.
Track usage, adoption, and value, and report AX progress to leadership.