AI Solutions Lead
About The Position
TEKsystems is seeking a hands-on Test Automation/AI Solutions Lead to provide technical support across three priority efforts: FICA redesign, Conversational AI (CAI), and RPA. The role supports test automation and AI-enabled SDLC practices, advances CAI solutions from design through production support, and expands RPA and hybrid automation capabilities. This shared resource will improve ITSS delivery quality and efficiency, establish reusable enterprise patterns, and reduce one-off solutions while working within established security, privacy, data-handling, and responsible AI controls. The role combines building and strategic leadership. The successful candidate will develop AI agents, design enterprise automation frameworks, and lead adoption of AI technologies across a large-scale enterprise environment. It offers significant visibility and influence, with an opportunity to shape how AI and automation are used across the organization.
Requirements
- At least 3 years of hands-on experience designing and building test solutions, including test plans, dashboards, management frameworks, and automation.
- Hands-on experience designing and building AI agents, AI-enabled workflows, and automation using ChatGPT or comparable enterprise AI tools.
- Practical knowledge of prompt engineering, retrieval-augmented generation (RAG), embeddings, tool use, AI evaluation techniques, and reusable prompt or agent patterns.
- Experience integrating AI and automation into enterprise applications and workflows using REST APIs, JSON, SQL, scripting, and workflow orchestration.
- Experience supporting SDLC activities, including requirements, design documentation, test case generation, automated testing, deployment support, and incident/problem analysis.
- Knowledge of enterprise security, access controls, data privacy, responsible AI, logging, monitoring, and production support practices.
- Ability to communicate clearly with technical and non-technical stakeholders, coach teams, and influence practical adoption of automation and AI.
Nice To Haves
- Working knowledge of JIRA and ServiceNow, including native AI capabilities and process automation use cases.
- Experience with enterprise AI platforms such as Microsoft Copilot, Claude, OpenAI, or Azure AI, and automation/testing platforms such as Automation Anywhere, Power Automate, or TestComplete.
- Familiarity with complex enterprise environments such as PeopleSoft, Salesforce, Oracle, ServiceNow, and JIRA, along with agile delivery, DevOps, enterprise architecture, and change management practices.
- Experience establishing AI governance, observability, evaluation, monitoring, prompt catalogs, agent templates, playbooks, or reference architectures.
- Bachelor's degree in computer science, Information Systems, Engineering, or a related technical discipline, or an equivalent combination of education and directly relevant enterprise experience.
Responsibilities
- Provide dedicated technical support for FICA redesign, Conversational AI, and RPA efforts.
- Support test automation and AI-enabled SDLC practices.
- Advance Conversational AI solutions from design through production support.
- Expand RPA and hybrid automation capabilities.
- Improve ITSS delivery quality and efficiency by establishing reusable enterprise patterns and reducing one-off solutions.
- Develop AI agents and design enterprise automation frameworks.
- Lead adoption of AI technologies across the organization.
- Support SDLC activities, including requirements, design documentation, test case generation, automated testing, deployment support, and incident/problem analysis.
- Coach teams and influence practical adoption of automation and AI.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
- Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
- Short- and long-term disability coverage, subject to eligibility.
- Health Spending Account (HSA), subject to eligibility.
- Transportation benefits, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.
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What This Job Offers
Career Level
Mid Level
