Lead AI Solutions Designer

Kohler Co. • New York, NY

5d • Onsite

About The Position

The AI Solutions Design Lead translates business needs into clearly defined AI agents and digital tools that improve how GPI teams work and make decisions. As part of the Augmenta core team, the role leads discovery workshops, specifies solution functionality, and partners with the AI Enablement Team to build, test, and refine prototypes for new product development. Augmenta is a human-led, AI-augmented product development system connecting intelligence, decision-making, and execution to increase product success and bring the right products to market faster. The role initially supports insights and early NPD workflows, with scope expanding across GPI as priorities evolve.

The position is onsite in New York, NY, four days per week. It works with cross-functional teams to discover opportunities, define agent and tool functionality, develop and refine prototypes, validate usefulness and quality, prepare solutions for delivery, and demonstrate business impact. The role maintains traceable evidence from approved sources and human judgment in support of ownability, desirability, and viability.

Requirements

• Bachelor’s degree in design, engineering, business, information systems, or a related field, or equivalent practical experience.
• At least seven years of relevant experience in product development, business analysis, service design, digital product development, or workflow transformation, including delivery across multiple functions.
• Demonstrated ability to facilitate discovery workshops and turn ambiguous business needs into functional requirements, user stories, prototypes, and testable acceptance criteria.
• Practical experience designing or configuring AI agents, automation, or AI-enabled tools, with working knowledge of prompts, connected knowledge sources, evaluation, and human review.
• Experience partnering with engineers and subject matter experts to test solutions, resolve trade-offs, and translate pilot findings into delivery recommendations.
• Strong communication, structured problem-solving, and stakeholder influence, with the ability to explain capabilities and limitations to technical and business audiences.
• Must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

• Experience in consumer products, manufacturing, or stage-gate NPD, including insights, concept development, validation, and cross-functional handoffs.
• Experience with Microsoft Copilot Studio, Power Automate, or comparable enterprise AI and low-code platforms.
• Experience with knowledge management, research workflows, usability testing, and evidence-based product decisions.

Responsibilities

• Facilitate discovery workshops with product management, design, insights, engineering, operations, and other functions.
• Identify user needs, decision bottlenecks, repetitive tasks, and evidence gaps.
• Translate findings into scoped use cases with target users, expected outcomes, assumptions, and measurable success criteria.
• Develop functional requirements, user stories, interaction flows, and acceptance criteria for agents and tools.
• Define inputs, outputs, knowledge sources, agent actions, system connections, human review points, and behavior when information is missing or uncertain.
• Distinguish essential pilot capabilities from future enhancements.
• Partner with AI/IT engineers to explore feasible approaches and develop working prototypes.
• Create mockups, prompt instructions, and low-code demonstrations where appropriate.
• Resolve functional questions during development and refine solutions through short cycles of user feedback.
• Design representative test scenarios and coordinate user acceptance testing with functional experts.
• Evaluate task completion, evidence traceability, output quality, usability, and exceptions.
• Document limitations and recommend whether to advance, revise, or stop a solution based on agreed criteria.
• Maintain requirements, decision records, evaluation results, and reusable design patterns.
• Partner with the Workbench Product Manager on feature integration and backlog readiness, the Program Manager on dependencies, and the Change Management Lead on guidance and rollout preparation.
• Establish pilot baselines with business owners and compare results for time saved, rework, output usefulness, and decision readiness.
• Use findings to improve solutions and inform prioritization.
• Ensure evidence supporting ownability, desirability, and viability remains traceable to approved sources and human judgment.

Benefits

• Applicable benefit programs available from the first day of employment, with no waiting period.
• Competitive total rewards package supporting health and wellbeing.
• Access to career growth and development opportunities.
• Performance bonus/variable incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior