Solutions Engineer - Enterprise
About The Position
The Solutions Engineer - Enterprise collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions aligned with business objectives. The role builds technical relationships with OEMs and strategic partners, provides product training and technical education to sales teams and customers, manages the solution practice pipeline, and identifies technology opportunities across Data Center, Cloud, Network, Security, Collaboration, and Services. The Solutions Engineer serves as a trusted IT advisor to customers in partnership with Field Account Executives and engages with client contacts including CIOs, IT Directors, and CTOs. This is a remote position. The successful candidate must reside in San Francisco, California, or the San Jose area to support business needs as determined by SHI management. Travel to SHI, partner, and customer events is required.
Requirements
- Bachelor’s degree or relevant work experience.
- 3–5 years of experience in a similar role.
- Experience working in complex data center sales opportunities.
- Ability to design data center infrastructures that include hybrid cloud, hyper-converged infrastructure, software-defined data centers (SDDC), infrastructure/platform as a service, automation, containerization, and data center management platforms.
- Strong knowledge of virtualization technologies, hypervisors, server virtualization, software-defined data centers, containerization, and automation.
- Ability to communicate and sell complex technical products or services by understanding customer needs, articulating value propositions, and providing technical expertise during the sales process.
- Knowledge of mainstream technologies including Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, and Nutanix.
- Experience with disaster recovery, business continuity, and high-availability solutions, including backup/recovery, data protection, mirroring, active/standby, active/active, and clustering.
- Ability to travel to SHI, partner, and customer events.
- Must reside in San Francisco, California, or the San Jose area.
Nice To Haves
- Advanced certification in one or more of the following technologies: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, or Nutanix.
Responsibilities
- Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
- Design and propose tailored infrastructure solutions that align with customers’ business objectives.
- Build and maintain technical relationships with OEMs and strategic partners, and stay updated on product information.
- Provide product training and technical education to the sales team and customers.
- Act as a trusted IT advisor for customers in partnership with Field Account Executives.
- Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
- Identify technology opportunities in Data Center, Cloud, Network, Security, Collaboration, and Services.
- Develop solutions that fit customers’ needs and budgets through strategic planning.
- Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to support comprehensive account management.
- Educate and develop sales teams on technical selling, product training, services, and technology trends.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Flexible spending account
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
