Senior Solutions Engineer, Enterprise

AlertMedia • Austin, TX

1d

About The Position

AlertMedia is seeking a Senior Solutions Engineer to partner with the Enterprise Sales team and serve as a trusted technical advisor throughout the customer buying journey. The role helps large organizations assess how AlertMedia fits into their technology ecosystems by leading technical discovery, delivering tailored product demonstrations, validating integrations, and guiding technical evaluations. It serves as a technical bridge among Sales, Product, Engineering, and prospective customers, translating complex concepts into business value and helping secure technical wins in enterprise sales opportunities.

The position calls for someone who thrives at the intersection of technology and business, enjoys solving complex enterprise challenges, and can build trusted relationships with both technical and executive stakeholders. The successful candidate works collaboratively with Account Executives and cross-functional teams, communicates technical capabilities in terms of customer outcomes, and contributes customer feedback and insights to product development.

The role is based in Austin, Texas, with remote candidates located in the United States also considered. AlertMedia does not sponsor candidates.

Requirements

• At least 5 years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers.
• Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles.
• Consultative problem-solving skills and ability to translate business challenges into technical solutions.
• Experience leading technical discovery, solution design, demonstrations, proofs of concept, and technical evaluations.
• Technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols such as SSO, SAML, and OAuth, cloud applications, enterprise integrations, and modern SaaS architecture.
• Experience responding to RFPs, security reviews, and enterprise technical due diligence.
• Experience using AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment.
• Ability to communicate technical concepts to developers, architects, administrators, business users, and executive stakeholders.
• Strong presentation and storytelling skills, including delivering value-based demonstrations.
• Strong project management and organizational skills and ability to manage multiple opportunities simultaneously.
• Collaborative, customer-first approach and commitment to exceptional customer experiences.
• Self-motivated, adaptable, and comfortable in a fast-paced, high-growth environment.
• Excellent analytical skills, attention to detail, and written and verbal communication skills.
• Must not require employment sponsorship from AlertMedia.

Nice To Haves

• Experience using API testing tools such as Postman to validate integrations, troubleshoot API interactions, or support customer technical evaluations.
• Experience reading and interpreting technical documentation and specifications for customer integrations and technical discussions.
• Basic scripting experience in JavaScript, Python, PowerShell, or similar languages to automate tasks, validate integrations, or improve technical workflows.
• Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes.

Responsibilities

• Partner with Enterprise Account Executives throughout the sales cycle to drive technical strategy and help secure technical wins.
• Lead consultative technical discovery to understand customer objectives, technical environments, architecture, integration requirements, security considerations, implementation constraints, and success criteria.
• Translate discovery findings into a clear technical solution strategy.
• Deliver tailored, value-based product demonstrations.
• Design and guide technical evaluations, proofs of concept, and pilot programs to validate AlertMedia’s value in enterprise environments.
• Become a subject matter expert on the AlertMedia platform and its technical capabilities.
• Design solution approaches showing how AlertMedia integrates with existing enterprise technology ecosystems.
• Discuss APIs, webhooks, authentication, data flows, integration patterns, and implementation considerations with technical and business stakeholders.
• Identify technical risks early and develop solutions to remove adoption obstacles.
• Own technical responses to RFPs, RFIs, security questionnaires, compliance discussions, and technical documentation.
• Communicate complex technical concepts effectively to executive and technical audiences.
• Document technical best practices and improve presales processes.
• Partner with Product, Engineering, Customer Success, and Marketing to share customer feedback, competitive insights, and product enhancement opportunities.
• Stay current on industry trends, enterprise technology, and AlertMedia platform capabilities.

Benefits

• Competitive base salary and company-wide bonus program
• Generous and flexible time off and parental leave policies
• Medical, dental, vision, and life insurance fully paid for employees
• 401(k) with company match
• Rewards and incentives
• Community service opportunities
• Access to a downtown Austin office with 360-degree views, a high-tech building gym, and nearby running trails
• Career development opportunities through the Learning & Development team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed