Senior Solutions Engineer, Enterprise

AlertMedia • Austin, TX

1d

About The Position

AlertMedia is seeking a Senior Solutions Engineer to partner with its Enterprise Sales team and serve as a trusted technical advisor throughout the customer buying journey. The role helps large organizations assess how AlertMedia fits into their technology ecosystems by leading technical discovery, delivering tailored product demonstrations, validating integrations, and guiding technical evaluations.

As a technical bridge between Sales, Product, Engineering, and prospective customers, the Senior Solutions Engineer translates complex technical concepts into business value, solves customer challenges, and helps secure technical wins in enterprise sales opportunities. The position also gathers customer feedback to inform product direction and contributes to a collaborative, customer-focused presales experience.

The preferred location is Austin, Texas, but remote candidates based in the United States are also considered. AlertMedia does not sponsor candidates.

Requirements

• At least 5 years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers.
• Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles.
• Consultative problem-solving skills and the ability to translate business challenges into technical solutions.
• Experience leading technical discovery, solution design, demonstrations, proof of concepts, and technical evaluations.
• Technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols such as SSO, SAML, and OAuth, cloud applications, enterprise integrations, and modern SaaS architecture.
• Experience responding to RFPs, security reviews, and technical due diligence for enterprise customers.
• Experience using AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment.
• Ability to communicate technical concepts to developers, architects, administrators, business users, and executive stakeholders.
• Strong presentation and storytelling skills, including the ability to deliver compelling, value-based demonstrations.
• Strong project management and organizational skills, including the ability to manage multiple opportunities simultaneously.
• Collaborative, customer-first approach and a commitment to exceptional customer experiences.
• Self-motivation, adaptability, and comfort working in a fast-paced, high-growth environment.
• Strong analytical skills, attention to detail, and written and verbal communication skills.

Nice To Haves

• Experience with API testing tools such as Postman or similar tools for validating integrations, troubleshooting API interactions, or supporting technical evaluations.
• Experience reading and interpreting technical documentation and specifications to support integrations and technical discussions.
• Basic scripting experience in JavaScript, Python, PowerShell, or similar languages.
• Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes.

Responsibilities

• Partner with Enterprise Account Executives throughout the sales cycle to drive technical strategy and help secure technical wins.
• Lead consultative technical discovery to understand business objectives, technical environments, architecture, integration requirements, security considerations, implementation constraints, and success criteria; translate findings into a technical solution strategy.
• Deliver tailored, value-based product demonstrations aligned with each customer's technical and business objectives.
• Design and guide technical evaluations, proof of concepts, and pilot programs in enterprise environments.
• Become a subject matter expert on the AlertMedia platform and its technical capabilities.
• Design solution approaches that demonstrate integration with enterprise technology ecosystems, and discuss APIs, webhooks, authentication, data flows, integration patterns, and implementation considerations.
• Identify technical risks early and develop solutions to remove adoption obstacles.
• Own technical responses for RFPs, RFIs, security questionnaires, compliance discussions, and technical documentation.
• Communicate complex technical concepts effectively to executive and technical stakeholders, adapting to different audiences.
• Document technical best practices and improve presales processes.
• Work with Product, Engineering, Customer Success, and Marketing to share customer feedback, competitive insights, and product enhancement opportunities.
• Stay current on industry trends, enterprise technology, and AlertMedia platform capabilities.

Benefits

• Competitive base salary and company-wide bonus program.
• Generous and flexible time off and parental leave policies.
• Medical, dental, vision, and life insurance fully paid for employees.
• 401(k) with a company match.
• Rewards and incentives.
• Community service opportunities.
• Access to a downtown Austin office with 360-degree views, a high-tech building gym, and nearby running trails.
• Career development opportunities through the Learning & Development team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed