Enterprise Solutions Engineer
About The Position
Cresta is hiring an Enterprise Solutions Engineer to partner with Enterprise Account Executives and demonstrate Cresta’s AI platform to prospective customers. The role provides technical insight and solution design by understanding customer requirements, leading product demonstrations, managing technical validations such as proof-of-concept exercises and pilots, and helping develop a business case during the sales cycle. The engineer serves as a liaison among sales, customers, and Cresta’s technical teams. The position focuses on helping enterprise prospects improve contact center and customer experience operations through conversational AI and CCaaS solutions. The engineer translates customer use cases into technical solutions, guides adoption during proof-of-value activities, and connects solution outcomes to return on investment. The role is variable target compensation eligible, with potential to exceed target earnings when goals are surpassed. Compensation includes equity.
Requirements
- At least 4 years of experience in customer-facing roles.
- 3–5 years of experience in technical pre-sales supporting large enterprise sales cycles.
- Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations.
- Strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams.
- Meticulous preparation of presentations and product demonstrations.
- Strong problem-solving skills and ability to use internal teams and cross-functional collaboration to move deals forward.
- Ability to learn quickly, enthusiasm for new technology, and talent for simplifying complexity for customers.
- Experience with Salesforce.com, contact center infrastructure, and enterprise SaaS environments.
- Alignment with Cresta’s core Operating Principles.
Nice To Haves
- At least 2 years of AI sales engineering experience.
- Experience in a high-growth startup environment.
Responsibilities
- Qualify new sales opportunities by understanding customer requirements and converting them into Cresta technical requirements.
- Partner with Enterprise Account Executives to discover prospects’ situations and challenges.
- Lead discovery calls with prospective customers and internal cross-functional teams to develop and deliver product demonstrations.
- Solve problems for potential customers and demonstrate the value of Cresta’s product.
- Share insights and learnings from experience helping customers improve contact center and customer experience operations.
- Drive adoption during proof-of-value activities by training managers and users on the Cresta solution.
- Translate prospect use cases into technical solutions and demonstrate the path to ROI.
- Deliver product demonstrations that highlight value propositions and help prospects understand how Cresta can support their goals.
- Run ROI workshops and translate the solution into a financial business case proposal.
- Provide product management with feedback about successes and failures in the field.
- Act as a liaison among sales, customers, and Cresta’s technical teams.
Benefits
- Comprehensive medical coverage with plans for employees and their families.
- Dental coverage.
- Vision coverage.
- Flexible PTO.
- Paid parental leave for all new parents welcoming a child.
- Retirement savings plan.
- Remote work setup budget for a productive home office.
- Monthly wellness and communication stipend.
- In-office meal program for onsite employees.
- Commuter benefits for onsite employees.
- Equity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
