Solutions Engineer - Enterprise

SHI International • Austin, TX

1d • Remote

About The Position

The Solutions Engineer - Enterprise collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions aligned with business objectives. The role builds technical relationships with OEMs and strategic partners, trains sales teams and customers, manages the solution practice pipeline, and identifies technology opportunities across Data Center, Cloud, Network, Security, Collaboration, and Services. This is a remote position, and the employee is required to reside in the surrounding Austin, Texas area to support business needs as determined by SHI management. The role also requires travel to SHI, partner, and customer events.

The Solutions Engineer works with account teams and Field Account Executives as a trusted IT advisor, develops regional and territory plans with account executives, engages multiple levels of customer contacts, and proposes solutions that fit customers’ needs and budgets. The position requires experience with complex data center sales and infrastructure design, virtualization, hybrid cloud, software-defined data centers, automation, containerization, and disaster recovery, business continuity, and high-availability solutions. The estimated annual pay range is $160,000–$260,000, including base salary and bonus; individual compensation varies based on job-related knowledge, skills, experience, and market location.

Requirements

• Bachelor’s degree or relevant work experience.
• 3–5 years of experience in a similar role.
• Intermediate experience working in complex data center sales opportunities.
• Intermediate ability to design data center infrastructures that include hybrid cloud, hyperconverged infrastructure, software-defined data center, infrastructure/platform as a service, automation, containerization, and data center management platforms.
• Intermediate knowledge of virtualization technologies, hypervisors, server virtualization, software-defined data centers, containerization, and automation.
• Intermediate ability to communicate and sell complex technical products or services by understanding customer needs, articulating value, and providing technical expertise to support the sales process.
• Intermediate expertise in mainstream technologies including Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, and Nutanix.
• Intermediate experience with disaster recovery, business continuity, and high-availability solutions, including backup/recovery, data protection, mirroring, active/standby, active/active, and clustering.
• Ability to travel to SHI, partner, and customer events.
• Ability to reside in the surrounding Austin, Texas area.

Nice To Haves

• Advanced certification in one or more of the following technologies: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, or Nutanix.

Responsibilities

• Collaborate with account teams to evaluate customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions aligned with customers’ business objectives, needs, and budgets.
• Engage customers to support account retention and develop sales opportunities across Data Center, Cloud, Network, Security, Collaboration, and Services.
• Build regional and territory plans in collaboration with account executives and extended teams.
• Engage multiple layers of customer contacts, including CIOs, IT directors, CTOs, and application managers.
• Develop relationships with the local technology community, manufacturers, systems integration partners, and customer technical personnel.
• Build and maintain technical relationships with OEMs and strategic partners and stay updated on product information.
• Provide product training and technical education to sales teams and customers, including training on technical selling, services, and technology trends.
• Act as a trusted IT advisor for customers in partnership with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify technology opportunities across Data Center, Cloud, Network, Security, Collaboration, and Services.
• Attend company training and expand knowledge of services offerings through self-study.
• Travel to SHI, partner, and customer events.

Benefits

• Medical benefits
• Vision insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Professional growth and leadership opportunities
• Health, wellness, and financial benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level