Solutions Engineer - Enterprise

SHI International Corp. • Austin, TX

2d • $160,000 - $260,000 • Remote

About The Position

The Solutions Engineer - Enterprise collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. The role builds technical relationships with OEMs and strategic partners, provides training to sales teams and customers, manages the solution practice pipeline, and identifies technology opportunities across Data Center, Cloud, Network, Security, Collaboration, and Services.

This is a remote position. The employee is required to reside in the surrounding Austin, TX area to support business needs as determined by SHI management. The position involves travel to SHI, partner, and customer events.

Requirements

• Bachelor’s degree or relevant work experience.
• 3–5 years of experience in a similar role.
• Intermediate experience working in complex data center sales opportunities.
• Intermediate ability to design data center infrastructures involving hybrid cloud, hyper-converged infrastructure, software-defined data centers (SDDC), infrastructure/platform as a service, automation, containerization, and data center management platforms.
• Intermediate knowledge of virtualization technologies, hypervisors, server virtualization, SDDC, containerization, and automation.
• Intermediate ability to communicate and sell complex technical products or services by understanding customer needs, articulating value propositions, and providing technical expertise to support the sales process.
• Intermediate expertise in mainstream technologies including Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, and Nutanix.
• Intermediate experience with disaster recovery, business continuity, and high-availability solutions, including backup/recovery, data protection, mirroring, active/standby, active/active, and clustering.
• Ability to travel to SHI, partner, and customer events.
• Must reside in the surrounding Austin, TX area.

Nice To Haves

• Advanced certification in one or more of the following technologies: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, or Nutanix.

Responsibilities

• Collaborate with customers to support account retention and expand sales across Data Center, Cloud, Network, Security, Collaboration, and Services.
• Learn SHI's service offerings across solution practice areas through company training and self-study.
• Engage with multiple levels of contacts within customer organizations, including sales teams, CIOs, IT Directors, CTOs, and Application Managers.
• Build regional or territory plans in collaboration with the account executive and extended team.
• Develop relationships with the local technology community, including manufacturers and SI partners, as well as customer technical personnel.
• Educate sales teams on technical selling, products, services, and technology trends through office hours, formal training, and relationship-building.
• Collaborate with account teams to evaluate customer data center environments and infrastructure technologies.
• Design and propose infrastructure solutions tailored to customers' business objectives, needs, and budgets.
• Build and maintain technical relationships with OEMs and strategic partners, and stay current on product information.
• Provide product training and technical education to sales teams and customers.
• Act as a trusted IT advisor to customers in partnership with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify technology opportunities across Data Center, Cloud, Network, Security, Collaboration, and Services.
• Develop solutions through strategic planning and engage client contacts to support comprehensive account management.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Professional growth and leadership opportunities
• Health, wellness, and financial benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level