Solutions Engineer - Mid-Market

Serval • San Francisco, CA

1d • $215,000 - $215,000

About The Position

This role will be part of our founding Solutions Engineer team: the first technical seller at Serval and the person who defines what world-class solutions architecture looks like here. You'll own the technical side of the pre-sales cycle for prospective strategic customers, sitting across the table from sophisticated IT and security buyers who test every claim we make. Your job is to earn their trust, prove the platform, and win the technical decision. Because you're first, you're not inheriting a playbook, you're writing it: partnering directly with our GTM leaders and account executives, shaping how we demo and run technical evaluations, and building the technical foundation the next ten SAs will use.

Requirements

• 3-6+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
• A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
• Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
• Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
• Excellent communication and storytelling, translating complex concepts for both engineers and executives.
• A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team.

Nice To Haves

• Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
• Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
• Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.
• Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
• Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
• Build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
• Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.

Benefits

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed