Manager, Mid-Market Solutions Consulting

Ramp•New York, NY

6d•$195,000 - $298,000

About The Position

Ramp is building smart infrastructure for finance teams, automating how business spending is authorized, monitored, categorized, and closed. As Manager, Mid-Market Solutions Consulting, you will lead and develop a high-performing team supporting Mid-Market prospects and customers. You will establish the operating rhythm for a high-volume, fast-moving pre-sales motion, coach the team on discovery, demos, solution fit, and value-based selling, and partner with Sales, Product, Customer Success, Account Management, and Technical Consulting to deliver a consistent customer experience. This is a player-coach leadership role. You will remain involved in important opportunities while building a scalable team model with clear engagement standards, repeatable discovery and demo practices, effective capacity planning, and strong handoffs. You will use customer feedback and performance data to improve how the team helps Ramp win, activate, and grow customers.

Requirements

At least 6 years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, Professional Services, or a related customer-facing technical role, including at least 2 years of people management or demonstrated player-coach leadership.
Proven success leading or mentoring teams in a high-volume SaaS, fintech, or other customer-facing commercial environment.
Strong understanding of financial operations, accounting workflows, and the needs of finance and operations stakeholders.
Working knowledge of business systems and integrations, including ERP, HRIS, identity, or accounting platforms; APIs and file-based integrations are a plus.
Ability to coach others on discovery, solution fit, demo execution, commercial judgment, technical communication, and consultative selling.
Strong operating judgment, including prioritizing team capacity, inspecting pipeline health, using data to improve execution, and making trade-offs in a fast-paced environment.
Ability to partner effectively with Sales and post-sales leaders while protecting customer trust and delivery readiness.
Track record of building repeatable team processes, assets, and rituals that improve consistency beyond individual contributions.
Excellent communication, organizational, and change-management skills.

Nice To Haves

Experience in fintech, spend management, accounting automation, payments, or adjacent financial software.
Familiarity with Ramp-relevant systems such as ERP, HRIS, identity, or accounting platforms.
Experience using AI-assisted workflows to improve solutions, sales, or customer-facing team effectiveness.

Responsibilities

Lead, coach, and develop a team of Mid-Market Solutions Consultants; set expectations, provide feedback, and support career growth.
Establish an operating cadence for pipeline reviews, staffing, deal strategy, call coaching, performance management, and cross-functional planning.
Partner with Mid-Market Sales leadership to improve qualification, allocate Solutions capacity, and build repeatable account and deal strategies.
Coach the team on discovery, tailored and efficient demos, connecting Ramp products to finance and accounting workflows, and solution-fit conversations.
Personally support high-priority or complex Mid-Market opportunities, escalations, and customer-facing moments as needed.
Build scalable playbooks, demo standards, discovery frameworks, enablement assets, and knowledge-sharing practices.
Partner with Product, Product Marketing, Customer Success, Account Management, and Technical Consulting to communicate recurring customer needs, improve handoffs, and support customer outcomes.
Define and inspect team health metrics, including coverage, conversion, cycle efficiency, demo quality, solution fit, customer outcomes, and talent development.
Foster an inclusive, high-accountability culture based on customer empathy, collaboration, urgency, and continuous improvement.
Identify practical uses of AI to improve preparation, documentation, deal research, demo readiness, and customer-facing work while maintaining good judgment.

Benefits

Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
United States: 100% medical, dental, and vision insurance coverage for the employee, with partial dependent coverage.
United States: One Medical annual membership.
United States: 401(k) with employer match on contributions made while employed by Ramp.
United States: Fertility HRA of up to $10,000 per year.
United States: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay.
United States: Pet insurance.
United States: In-office lunch, snacks, drinks, and other perks.
United States: Relocation expense coverage to NYC or SF, if needed.
Canada: Group medical, dental, and vision coverage through Sun Life.
Canada: Life, AD&D, and disability coverage.
Canada: Fertility drug coverage of up to $4,000 lifetime.
Canada: Group Retirement Plan with employer match (RRSP + DPSP).
Canada: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay.
Canada: Employee Assistance Program and virtual care through Lumino Health.
United Kingdom: Private medical insurance through Freedom Elite.
United Kingdom: Virtual GP and at-home care via eMed x Livi.
United Kingdom: Workplace pension through Penfold, with salary sacrifice option.
United Kingdom: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay.