Senior Director, Voluntary Benefits Consulting (Mid-Market)

WTW•Atlanta, GA

4d•$160,000 - $210,000

About The Position

The Senior Director, Voluntary Benefits Consulting supports growth of voluntary insurance consulting opportunities in the eastern United States. This subject matter expert role focuses on new business sales, marketing, voluntary benefit products, service design, and ongoing management of WTW clients. The role executes and refines a growth and sales strategy, while developing the infrastructure needed to deliver services, including training Health and Benefits consultants, coordinating across internal lines of business, and working with external partners and carriers. The position leads multiple client engagements, drives regional sales and marketing, develops client-specific solutions and business plans, and serves as a senior escalation point. It coordinates with the Voluntary Benefits Operations team to maintain service quality, manages client and carrier negotiations, prices services for expansion opportunities, and mentors colleagues. The role requires travel of 15–30% depending on seasonal business development. The offered base salary range is $160,000–$210,000 USD per year, and the role is eligible for an annual short-term incentive bonus. WTW offers a competitive benefits package, subject to eligibility requirements.

Requirements

At least 6 years of experience and success designing or managing voluntary benefit plans in a consulting, brokerage, or carrier environment.
Proven ability to generate revenue.
Track record of success managing middle-market client relationships.
Ability to recognize and diagnose issues, work in teams, and leverage related practices to address client challenges.
Executive presence and polished, well-developed written and oral communication skills.
Superior ability to influence and collaborate with senior management and work across all levels of an organization.
Interest and aptitude in keeping abreast of developments in health and welfare plan strategy and contributing to new tools and approaches.
Availability to travel 15–30% based on seasonal business development.
Bachelor’s degree required.
Must hold a valid insurance license or be willing to obtain one.

Responsibilities

Lead and manage multiple client engagements.
Drive voluntary benefits insurance consulting sales and marketing efforts for the region.
Lead the development of optimal project and expansion solutions for clients.
Create client-specific business plans to meet growth, retention, and expansion goals.
Serve as a senior-level escalation point for client and operational issues and drive solutions.
Coordinate with the Voluntary Benefits Operations team to ensure service levels meet or exceed client expectations and professional excellence standards.
Ensure deliverable quality and adherence to critical deadlines through effective communication.
Negotiate with clients and carriers for efficient service delivery at profitable fee or commission levels.
Ensure the full scope of services is priced appropriately for client expansion opportunities.
Mentor and provide feedback to other team members.
Build relationships with internal and external resources.
Participate in an annual performance management process.
Develop and refine product and sales strategies.
Develop client-delivery infrastructure, including training Health and Benefits consultants, internal cross-line-of-business collaboration, and coordination with external partners and carriers.

Benefits

Annual short-term incentive bonus.
Medical insurance, including prescription drug coverage and fertility benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Commuter Accounts.
Health Care and Dependent Care Flexible Spending Accounts.
Company-paid and supplemental life insurance.
Accidental death and dismemberment coverage.
Group accident and critical illness coverage.
Group legal benefits.
Identity theft protection.
Wellbeing program.
Adoption assistance.
Surrogacy assistance.
Auto and home insurance.
Pet insurance.
Employee Assistance Program and mental health/emotional wellbeing resources.
Paid holidays.
Annual paid time off, including applicable state or local paid leave.
Short-term disability.
Long-term disability.
Other leave benefits, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave.
Contributory Pension Plan.
401(k) Savings Plan.
Non-qualified Deferred Compensation and Deferred Savings Plans may be available to Level 38 and more senior roles.