Senior Director Relationship Management, Voluntary Benefits
About The Position
The Senior Director of Relationship Management leads a team of relationship managers serving The Standard’s voluntary benefits line of business. The role translates employee benefits strategy into multiyear plans and delivers proactive client-facing solutions across account services, broker services, education services, and resolution of client service issues. The position owns seamless client service execution and results, aligning leaders and their teams around shared outcomes. It partners with peer leaders in Sales, Account Management, Service, Operations, and Actuarial to escalate and resolve service issues. The Senior Director measures performance and directs action plans across market segments to meet service organization goals, including client retention, market and client insights, and participation in prospect finalist presentations. The role evaluates data sources, tools, and structures and works with cross-functional systems owners to establish a metrics-driven framework for data-informed practices and decisions. It also promotes continuous learning through best practices and the Lean Management System.
Requirements
- At least 8 years of client management experience.
- At least 2 years of experience leading leaders.
- Prior experience developing measures and metrics and applying a pragmatic approach to turning data into actionable business improvement.
- Strong understanding of revenue drivers, profitability, client retention, contract economics, and cost to serve.
- Ability to balance client advocacy with enterprise financial objectives and identify opportunities for profitable growth.
Nice To Haves
- Bachelor's degree preferred.
- Voluntary benefits industry certifications.
- Project management experience or certification.
- Lean management experience or certification.
- Change management experience or certification.
Responsibilities
- Lead a team of relationship managers supporting the voluntary benefits line of business.
- Translate employee benefits strategy into multiyear plans for proactive client-facing account, broker, and education services, including resolution of client service issues.
- Own the execution and results of seamless client service, aligning leaders and their teams around shared outcomes.
- Partner with leaders in Sales, Account Management, Service, Operations, and Actuarial to escalate and drive resolution of service issues.
- Measure performance and direct action plans across market segments to achieve service organization goals and initiatives, including client retention, market and client insights, and participation in prospect finalist presentations.
- Evaluate data sources, tools, and structures and partner with cross-functional systems owners to develop a metrics-driven framework for data-informed practices and decisions.
- Promote continuous learning by embracing and leveraging best practices and the Lean Management System.
Benefits
- Medical, dental, and vision benefits.
- 401(k) plan with matching company contributions.
- Annual incentive bonus plan.
- Paid time off, including 11 holidays, 2 wellness days, and 8 volunteer hours annually; PTO increases with tenure.
- Career growth and advancement opportunities.
- Paid parental leave.
- Adoption and surrogacy assistance.
- Employee giving program that double matches donations to eligible nonprofits and schools.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
