Senior Director, Voluntary Benefits Consulting (Large Market)

WTW•Atlanta, GA

4d•$160,000 - $210,000

About The Position

This role supports efforts to grow voluntary insurance consulting opportunities in the Southeast region of the United States. It is a subject matter expert position focused on new business sales, marketing, voluntary benefit products, service design, and ongoing management of WTW clients. The position executes a growth and sales strategy, including ongoing refinement of product strategy. Operational work includes developing infrastructure for client delivery, training Health and Benefits consultants, collaborating across internal lines of business, and coordinating with external partners and carriers. The role leads and manages multiple client engagements; drives regional voluntary benefits insurance consulting sales and marketing; develops client solutions and business plans to meet growth, retention, and expansion goals; and serves as a senior escalation point for client and operational issues. It coordinates with the Voluntary Benefits Operations team to meet service expectations and quality standards, manages pricing and profitability, and mentors team members while building relationships across internal and external service teams. Travel is expected at 15–30%, based on seasonal business development.

Requirements

At least 8 years of experience and success designing and managing large-group voluntary benefit plans in a consulting, brokerage, or carrier environment.
Proven ability to generate revenue.
Track record of success managing large client relationships.
Ability to recognize and diagnose issues, work in teams, and leverage related practices to address client challenges.
Executive presence and polished, well-developed written and oral communication skills.
Ability to influence and collaborate with senior management and work across all levels of an organization.
Interest and aptitude in keeping current with developments in health and welfare plan strategy and contributing to new tools and approaches.
Experience managing multiple people and projects and producing quality deliverables on time and within budget.
Availability to travel 15–30%, based on seasonal business development.
Bachelor’s degree required.
Must hold a valid insurance license or be willing to obtain one.

Responsibilities

Lead and manage multiple client engagements.
Drive voluntary benefits insurance consulting sales and marketing efforts for the region.
Lead development of optimal project and expansion solutions for clients.
Create client-specific business plans to achieve growth, retention, and expansion goals.
Serve as a senior-level escalation point for client and operational issues and drive solutions.
Coordinate with the Voluntary Benefits Operations team to ensure service levels meet or exceed client expectations and professional excellence standards.
Ensure deliverable quality and adherence to critical deadlines through effective communication.
Negotiate with clients and carriers for efficient service delivery at profitable fee or commission levels.
Ensure the full scope of services is appropriately priced for client expansion opportunities.
Maintain and manage client profitability.
Mentor and provide feedback to team members.
Facilitate communication between clients and service teams.
Build relationships with internal and external resources.
Participate in an annual performance management process.
Execute and refine the growth, sales, and product strategy.
Develop and architect infrastructure to support client delivery, including consultant training, internal cross-line-of-business collaboration, and coordination with external partners and carriers.

Benefits

Annual short-term incentive bonus.
Medical insurance, including prescription drug coverage and fertility benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Commuter Accounts.
Health Care and Dependent Care Flexible Spending Accounts.
Company-paid life insurance and supplemental life insurance.
Accidental death and dismemberment coverage, group accident coverage, and group critical illness coverage.
Group legal coverage and identity theft protection.
Wellbeing program and mental health/emotional wellbeing resources, including an Employee Assistance Program.
Adoption assistance and surrogacy assistance.
Auto and home insurance, pet insurance, and other work/life resources.
Paid holidays and annual paid time off, including paid state/local leave where required.
Short-term and long-term disability.
Other leave benefits, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave.
Contributory Pension Plan.
401(k) Savings Plan.
Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.