Senior Director, Voluntary Benefits Consulting (Large Market)

WTW•Atlanta, NC

4d•$160,000 - $210,000

About The Position

WTW’s Health and Benefits business helps large and mid-size clients manage health and welfare plan costs, improve health outcomes, and promote employee engagement through plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance, governance, and specialty consulting services. This position supports growth of voluntary insurance consulting opportunities in the Southeast region of the United States. It is a subject matter expert role focused on new business sales, marketing, voluntary benefit products, service design, and ongoing management of WTW clients. The role executes and refines the growth and sales strategy, and develops the infrastructure needed for client delivery, including training Health and Benefits consultants, collaboration across lines of business, and coordination with external partners and carriers. The role leads client engagements and regional sales and marketing efforts, develops client-specific plans and solutions, and serves as a senior escalation point. It coordinates with the Voluntary Benefits Operations team to maintain service quality, negotiates efficient and profitable service arrangements, manages client profitability, and mentors team members. Travel is expected at 15–30%, based on seasonal business development. The role requires a bachelor’s degree and a valid insurance license or willingness to obtain one.

Requirements

At least 8 years of experience and success designing or managing large-group voluntary benefit plans in a consulting, brokerage, or carrier environment.
Proven ability to generate revenue.
Track record of success managing large client relationships.
Ability to recognize and diagnose issues, work in teams, and leverage resources from related practices to address client challenges.
Executive presence and polished, well-developed written and oral communication skills.
Superior ability to influence and collaborate with senior management and work across all organizational levels.
Interest and aptitude in keeping abreast of developments in health and welfare plan strategy and contributing to new tools and approaches.
Experience managing multiple people and projects and producing quality deliverables on time and within budget.
Availability to travel 15–30%, based on seasonal business development.
Bachelor’s degree required.
Valid insurance license, or willingness to obtain one.

Responsibilities

Lead and manage multiple client engagements.
Drive voluntary benefits insurance consulting sales and marketing efforts in the region.
Lead development of optimal project and expansion solutions for clients.
Create client-specific business plans to meet growth, retention, and expansion goals.
Serve as a senior-level escalation point for client and operational issues and drive solutions.
Coordinate with the Voluntary Benefits Operations team to meet or exceed client service expectations and professional excellence standards.
Ensure quality deliverables and adherence to critical deadlines through effective communication.
Negotiate with clients and carriers for efficient service delivery at profitable fee or commission levels.
Ensure the full scope of services is priced appropriately for client expansion opportunities.
Maintain and manage client profitability.
Mentor and provide feedback to other team members.
Facilitate communication between clients and service teams.
Build relationships with internal and external resources.
Participate in an annual performance management process.
Execute and refine the growth and sales strategy, including product strategy.
Develop client-delivery infrastructure, including training Health and Benefits consultants, cross-line-of-business collaboration, and coordination with external partners and carriers.

Benefits

Annual short-term incentive bonus.
Medical insurance, including prescription drug coverage and fertility benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Commuter Accounts.
Health Care and Dependent Care Flexible Spending Accounts.
Company-paid life insurance and supplemental life insurance.
Accidental Death and Dismemberment coverage.
Group accident and group critical illness coverage.
Group legal coverage and identity theft protection.
Wellbeing program and mental health/emotional wellbeing resources, including an Employee Assistance Program.
Adoption assistance and surrogacy assistance.
Auto and home insurance, pet insurance, and other work/life resources.
Paid holidays and annual paid time off, including paid state/local leave where required.
Short-Term Disability and Long-Term Disability.
Other leave benefits, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave.
Contributory Pension Plan and Savings Plan (401k).
Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.