Solutions Engineer, Mid-Market West (Pre-Sales)
About The Position
Hightouch is hiring a Mid-Market Solutions Engineer to own the technical win throughout the sales process. Working with Account Executives, this role leads the full technical sales motion, including discovery, architectural solutioning, tailored demonstrations, and technical validation. The Solutions Engineer owns relationships with technical champions, co-develops account strategy, and guides customers through complex, multi-stakeholder buying committees and competitive sales cycles using a disciplined value-selling approach. The role advises customers adopting Hightouch’s AI workflows, data activation, and agent-based decisioning capabilities, and partners with Product and Engineering on go-to-market strategy for emerging AI and agentic products. It also uses modern AI tools to improve the speed, creativity, and customer impact of Solutions Engineering work. Success involves developing product, use-case, and demo fluency in the first three months; independently closing deals and solving complex, multi-product problems within six months; and contributing to the broader team within a year. Travel is required for customer and team engagements.
Requirements
- At least 2 years of progressive pre-sales or solutions engineering experience, including complex solution architecture across multi-stakeholder buying cycles.
- Ability to lead technical discovery, architectural whiteboarding, and solution design with technical and business audiences, including C-suite stakeholders.
- Deep familiarity with modern data ecosystems, including cloud data warehouses, data modeling, data engineering, integrations, and APIs; able to confidently navigate customer data architectures without being a hands-on practitioner.
- Demonstrated ability to build technical champions and influence complex buying committees across engineering, marketing, and executive levels.
- Experience in competitive sales motions.
- Intellectual curiosity, ambition, humility, and a desire to keep improving.
- Team-first approach, with the ability to work within shared frameworks and processes and measure success beyond individual quota.
Nice To Haves
- Familiarity with MEDDPICC, Command the Message, or equivalent value-selling frameworks.
- Hands-on experience with Customer Data Platforms, Marketing Automation, Data Warehouses, or similar technologies at the integration, architecture, or use-case level.
- Experience collaborating with data engineering, data science, or analytics teams as a customer or in a prior role.
- Experience at a high-growth B2B SaaS company scaling through a significant inflection point.
Responsibilities
- Lead technical discovery to understand customers’ data architectures, marketing workflows, and business objectives, then translate findings into differentiated requirements and solution designs.
- Design and deliver tailored product demonstrations and architectural solutions across Hightouch’s products.
- Own proof-of-concept engagements from scoping and design through execution and validation.
- Build trusted technical relationships with data engineers, architects, and marketing technologists.
- Navigate complex buying committees and engage with technical teams, marketing leaders, and C-suite executives.
- Advise enterprise customers adopting AI workflows, data activation, and agent-based decisioning capabilities.
- Partner with Product and Engineering to shape the go-to-market strategy for emerging AI and agentic products.
- Use modern AI tools to improve speed, creativity, and customer impact across Solutions Engineering workflows.
- Partner with Account Executives to drive technical sales and co-develop account strategy.
- Contribute beyond individual deals and help raise the collective bar for the team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
