Pre-Sales Solutions Engineer

Springbrook Holding Company • American Fork, UT

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About The Position

Springbrook is seeking a forward-thinking, customer-centric Solutions Engineer to support revenue growth and customer engagement. The role partners with Sales, Product, Operations, and Implementation teams before sales to understand customer challenges, demonstrate the value of Springbrook’s ERP and payments solutions, guide prospects toward becoming customers, and nurture upsell opportunities with existing customers.

The Solutions Engineer serves as a trusted pre-sales advisor throughout the sales cycle, uncovering customer pain points, aligning solutions with operational needs, and delivering compelling demonstrations that support successful customer outcomes and long-term partnerships. The role calls for technical aptitude, business acumen, learning agility, and emotional intelligence, along with curiosity and comfort navigating ambiguity. The position involves tailoring conversations to audiences ranging from non-technical municipal clerks to finance directors and executive stakeholders, and collaborating in a fast-paced, evolving SaaS environment.

Requirements

• Technical aptitude.
• Strong business acumen.
• Learning agility.
• Emotional intelligence.
• Intellectual curiosity and comfort navigating ambiguity.
• Ability to tailor conversations to diverse, technical and non-technical audiences.
• Ability to adapt, take initiative, and build relationships in a fast-paced, evolving SaaS environment.

Responsibilities

• Partner with Sales, Product, Operations, and Implementation teams during the pre-sales process.
• Understand customer challenges and uncover customer pain points.
• Demonstrate the value of Springbrook’s ERP and payments solutions.
• Guide prospects through the sales process toward becoming customers.
• Engage existing customers to nurture upsell opportunities.
• Align solutions with customers’ operational needs.
• Deliver compelling demonstrations that support successful customer outcomes and long-term partnerships.
• Tailor conversations to audiences including municipal clerks, finance directors, and executive stakeholders.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed