Solutions Consultant (Chicago)

Levelpath • Chicago, IL

3d • $150,000 - $200,000 • Remote

About The Position

Levelpath is seeking a Solutions Consultant to join their customer-obsessed solutions team. This role will play a key part in scaling the platform and delivering value to customers from day one. The Solutions Consultant will be involved in the pre-sales process, supporting Account Executives with demos, managing the onboarding and implementation process, and driving continuous customer value. This is an opportunity to tackle procurement challenges and contribute to customer success. The role will initially be remote, with the intention to transition to an in-office position once Levelpath establishes its Chicago location.

Requirements

• Empathy, patience, and a sense of urgency when supporting customers
• 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)
• B2B SaaS experience in a fast-paced environment
• BA or BS
• Demonstrated experience problem-solving with attention to detail
• Stellar organizational skills and experience improving processes
• Strong written and verbal communication skills
• Adaptability and ability to flourish in a fast-paced environment
• Comfort in managing multiple workstreams
• Ability to communicate with stakeholders across product and engineering
• Effective collaboration and self-starter mindset
• Availability for some travel - when the time comes to visit your customers!

Responsibilities

• Build deep, lasting relationships with our existing and future customers
• Advise and support the implementation of Levelpath to our customers
• Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
• Develop best practice guides and product documentation to share with customers
• Identify champions and build relationships with key business stakeholders within accounts
• Drive new solution offerings to our customers by working directly with the sales team
• Bring new products to market by collaborating closely with the product & engineering team
• Represent the voice of your customers in product asks
• Drive and support customer health via adoption metrics
• Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.

Benefits

• 100% Medical, dental, and vision insurance
• Flexible PTO, Parental Leave, Sick Leave
• Competitive compensation and equity package
• 401k
• Commuter benefits
• In-office snacks and Friday team lunches
• Team-driven happy hours and celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level