Solutions Consultant

Braze • New York City, NY

5d • Hybrid

About The Position

Braze is hiring a Solutions Consultant for its Commercial, General Business segment, supporting its Americas book of business. Solutions Consultants serve as trusted advisors to prospective customers during the sales process, using product expertise, strategic vision, and best practices to establish a foundation for long-term customer partnerships. The role is a technical thought leader across General Business verticals, customer types, and geographic markets, combining storytelling and sales skills with a practical understanding of how Braze technology delivers value.

The Solutions Consultant helps prospective customers understand Braze's capabilities and builds confidence in the company and its team. The position partners with sales, marketing, security, and product teams, and draws on experience in pre-sales engineering, technical account management, or customer success. It includes positioning new BrazeAI capabilities, such as AI Decisioning Studio, AI Content Optimizer, and AI Agents. The role requires some travel, reaching at most 50% during peak times.

Requirements

• Exemplary written and verbal communication skills and strong follow-up skills.
• Ability to listen to people and understand their problems.
• A collaborative, team-oriented approach.
• High intellectual curiosity and interest in learning how the work impacts others.
• Experience selling into accounts with a sophisticated pre-sales consulting or sales engineering team.
• Domain knowledge in at least two of the following areas: AI, SaaS, mobile, APIs, marketing automation, marketing analytics, or programming (including HTML).

Responsibilities

• Advise prospective customers during the sales process and help establish the foundation for long-term customer partnerships.
• Provide technical thought leadership across General Business verticals, customer types, and geographic markets.
• Explain Braze's technology and demonstrate how it can deliver value for prospective customers.
• Build prospective customer confidence in Braze's capabilities and team.
• Position new BrazeAI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents.
• Partner with Braze's sales, marketing, security, and product teams.

Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive medical, dental, vision, life, and disability benefit plans.
• Family services, including fertility benefits and equal paid parental leave.
• Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
• Curated in-office employee experience.
• Opportunities to give back to the community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed