Solutions Consultant – Foundation
About The Position
The Solutions Consultant for Foundation works within Customer Success to drive product adoption across Litera’s customer base. The role spans scalable, one-to-many programs and hands-on partnership with strategic accounts, helping law firms gain lasting value from platforms that support client relationships, business development, and firm data. The consultant demonstrates, trains, advises, and measures adoption so customers can understand their return on investment and make informed decisions about continued use and growth. This is a client-facing role focused on translating technical capabilities into business value, building customer champions, and influencing how firms use data and intelligence. The consultant delivers tailored demonstrations, onboarding, and training; partners with Customer Success Managers on strategic accounts; leads product-value discussions in Quarterly Business Reviews and roadmap sessions; develops account-specific success plans; and shares customer feedback with Product teams. The role is hybrid and based in London, Raleigh, or New Jersey, with at least three days per week in the office.
Requirements
- At least 2 years of experience in solutions consulting, customer success, product adoption, or a similar client-facing advisory role.
- Experience delivering training and presentations to audiences ranging from end users to senior leadership.
- Strong presentation, written, and verbal communication skills, including the ability to translate technical concepts into value-based discussions.
- Adaptability, inquisitiveness, and curiosity to understand unfamiliar workflows.
- Attention to detail, strong organizational skills, and ability to manage multiple priorities across accounts and tiers.
- Technical competence and an interest in ongoing learning.
Nice To Haves
- Prior experience working with Knowledge Management, Marketing, or Business Development teams at law firms.
- Background in legal technology, professional services, or enterprise SaaS environments.
- Experience running customer health checks, Quarterly Business Reviews, or adoption-focused business reviews.
- Ability to teach and tell a concise, compelling story that resonates with end users and firm leadership.
Responsibilities
- Drive product adoption across a tiered customer model, using scalable digital programs and hands-on strategic account partnerships.
- Deliver tailored product demonstrations, onboarding sessions, and training, including Product 101s, refresher training, and onboarding calls.
- Partner with Customer Success Managers on high-touch accounts to plan adoption strategies, conduct health checks benchmarked against peers, and support renewal and expansion conversations.
- Lead the product-value portion of Quarterly Business Reviews and roadmap sessions, advising customers on their technology stacks and AI strategies.
- Develop account-specific success plans and use cases that connect engagements to measurable adoption and ROI.
- Build champions and advocates within firms to drive engagement and referrals.
- Gather feedback from users and share insights with Product teams to help shape product direction.
Benefits
- Commission eligibility based on performance.
- Career development and opportunities to expand impact through stretch opportunities and visibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
