Solutions Consultant – Foundation

Litera • Raleigh, NC

5d • Hybrid

About The Position

The Solutions Consultant for Foundation works within Customer Success to drive product adoption and lasting value across Litera’s customer base. The role spans scalable, one-to-many programs and hands-on partnerships with strategic accounts, helping law firms use platforms that support client relationships, business development, and firm data. The consultant demonstrates, trains, advises, and measures customer outcomes so firms can assess return on investment and make informed decisions about renewal and growth.

This is a client-facing role focused on translating technical capabilities into business value, building customer champions, and influencing how firms use data and intelligence. The position is hybrid and based in London, Raleigh, or New Jersey, with an expectation to work from the office at least three days per week.

Requirements

• At least 2 years of experience in solutions consulting, customer success, product adoption, or a similar client-facing advisory role.
• Experience delivering training and presentations to audiences ranging from end users to senior leadership.
• Strong presentation, written, and verbal communication skills, including the ability to translate technical concepts into value-based discussions.
• Adaptability, inquisitiveness, and curiosity about unfamiliar workflows.
• Attention to detail, strong organizational skills, and the ability to manage multiple priorities across accounts and customer tiers.
• Technical competence and an interest in ongoing learning.

Nice To Haves

• Prior experience working with Knowledge Management, Marketing, or Business Development teams at law firms.
• Background in legal technology, professional services, or enterprise SaaS environments.
• Experience conducting customer health checks, Quarterly Business Reviews, or adoption-focused business reviews.
• Ability to teach and tell a concise, compelling story that resonates with end users and firm leadership.

Responsibilities

• Drive product adoption across a tiered customer model, from scalable digital programs to hands-on strategic account partnerships.
• Deliver tailored product demonstrations, onboarding sessions, and training, including Product 101s, refresher training, and onboarding calls.
• Partner with Customer Success Managers on high-touch accounts to plan adoption strategies, conduct peer-benchmarked health checks, and support renewal and expansion conversations.
• Lead the product-value portion of Quarterly Business Reviews and roadmap sessions, advising firms on their technology stacks and AI strategies.
• Develop account-specific success plans and use cases tied to measurable adoption and ROI.
• Build champions and advocates within firms to increase engagement and generate referrals.
• Gather user feedback and share insights with Product teams to help shape future product direction.

Benefits

• Opportunity for growth through stretch opportunities, visibility, and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed