Solutions Consultant

Braze • San Francisco, CA

5d

About The Position

Braze is hiring a Solutions Consultant for its Commercial, General Business segment, supporting customers across the Americas. Solutions Consultants serve as trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to help establish the foundations for long-term customer partnerships. The role is a technical thought-leadership position spanning General Business verticals, customer types, and geographic markets. It combines storytelling and sales with technical knowledge to demonstrate how Braze’s technology can deliver value and build customer confidence in the company’s capabilities and team.

The Solutions Consultant partners with sales, marketing, security, and product teams and may draw on experience in pre-sales engineering, technical account management, or customer success. The role includes positioning new BrazeAI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents. Some travel is required, reaching up to 50% during peak periods.

Requirements

• Exemplary written and verbal communication skills and strong follow-up skills.
• Ability to listen attentively and understand customer problems.
• A collaborative, team-oriented approach.
• High intellectual curiosity and interest in learning how one’s work affects others.
• Experience selling into accounts with a sophisticated pre-sales consulting or sales engineering team.
• Domain knowledge in at least two of the following: AI, SaaS, mobile, APIs, marketing automation, marketing analytics, or programming (including HTML).
• Willingness to travel as required, up to 50% during peak periods.

Responsibilities

• Advise prospective customers throughout the sales process, applying product expertise, strategic vision, and best practices.
• Provide technical thought leadership across General Business verticals, customer types, and geographic markets.
• Demonstrate how Braze technology tactically delivers value and build prospective customers’ confidence in Braze’s capabilities and team.
• Position new BrazeAI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents.
• Partner with Braze sales, marketing, security, and product teams.

Benefits

• Competitive compensation, which may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Medical, dental, vision, life, and disability benefit plans.
• Family services, including fertility benefits and equal paid parental leave.
• Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
• Curated in-office employee experience designed to foster community, team connections, and innovation.
• Annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed