Solutions Consultant

Assured • Palo Alto, CA

46d • $165,000 - $185,000 • Remote

About The Position

Assured is on a mission to modernize insurance. Claims processing, while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. Assured provides large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, Assured is the engine that powers claims processing for some of the largest insurers in the world. The challenges faced are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments. Life at Assured is dynamic, collaborative, and rewarding. Assured builds the software carriers use to modernize claims processing, from digital FNOL intake to fraud detection to adjuster tooling. The Solutions team owns the technical relationship with named carrier accounts. They run discovery, map data between Assured and the carrier's systems, monitor production data for issues, and make sure the carrier gets full value out of what Assured builds. We're looking for a Solutions Consultant to join the team. This is a hands-on, execution-focused role. You'll take on the recurring technical work that keeps our carrier accounts healthy, including defect tickets, documentation, QA, and account monitoring, while partnering closely with a Client Engagement Manager on the carrier accounts you support.

Requirements

• Comfort with SQL, JSON, and APIs. You can read a payload, write a query, and reason through a relational data model.
• Sharp attention to detail. You notice the small discrepancy in a payload or a data table that others miss.
• Clear written communication. You can write a defect ticket or a doc update that a teammate can act on without follow up questions.
• 5 to 10 years of experience in a technical, analytical, or client facing role such as solutions engineering, technical account management, or implementation consulting, ideally at a SaaS company.
• Some exposure to AI or machine learning powered products, and comfort learning how AI features work well enough to explain them to a carrier.
• A proactive, low ego builder's mindset, with real motivation to grow and take on more.

Nice To Haves

• P&C insurance or insurtech exposure is a plus but not required.

Responsibilities

• Run discovery and solution design for deployments and integration strategy, partnering with a Client Engagement Manager along the way.
• Embed during critical phases, including initial deployment, major expansions, and FDT opportunities.
• Own the technical narrative across your carrier accounts.
• Write defect tickets that engineering can act on directly, with clear repro steps, sample payloads, and a description of expected versus observed behavior.
• Review API payloads for mistranslations and data loss, and run smoke tests to confirm changes meet the carrier's requirements before they ship.
• Maintain versioned workflow documentation and field level mapping specs as processes and integrations evolve.
• Help monitor account health, including some SQL work against production data to track capture rates and flag anomalies before the carrier does.
• Handle internal incident management across your carriers, raising critical information and knowledge up to the Client Engagement team.
• Take on more ownership as you ramp up, picking up a growing slice of the technical relationship for one or more carrier accounts directly.

Benefits

• Competitive salary and equity packages for all employees
• Platinum medical, dental, and vision
• Free life insurance: Including long-term disability & short-term disability
• Unlimited PTO: Uncapped vacation days & paid holidays
• Maternity & paternity leave
• Assured contributes 3% of your income to 401(k), even if you don't contribute
• WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
• Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses
• Team events & Offsites: We're remote, but we regularly get together

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed