Solutions Consultant

Braze • San Francisco, CA

6d • $83,000 - $116,000 • Hybrid

About The Position

Braze is hiring a Solutions Consultant for its Commercial, General Business segment, serving the Americas. Solutions Consultants act as trusted advisors to prospective customers throughout the sales process, applying product expertise, strategic vision, and best practices to establish a strong foundation for long-term customer partnerships. They are technical thought leaders across General Business verticals, customer types, and geographic markets, combining storytelling and sales skills with a practical understanding of how Braze technology delivers value.

The role partners with sales, marketing, security, and product teams, and draws on experience in pre-sales engineering, technical account management, or customer success. It includes positioning Braze’s capabilities, including BrazeAI products, and helping prospective customers understand the platform’s value. Travel may be required, up to 50% during peak periods.

Requirements

• Exemplary written and verbal communication skills and strong follow-up skills.
• Ability to listen attentively and understand customer problems.
• A collaborative, team-oriented approach.
• High intellectual curiosity and interest in continued learning.
• Experience selling into accounts with a sophisticated pre-sales consulting or sales engineering team.
• Domain knowledge in at least two of the following areas: AI, SaaS, mobile, APIs, marketing automation, marketing analytics, or programming (including HTML).

Nice To Haves

• Experience in pre-sales engineering, technical account management, or customer success.

Responsibilities

• Advise prospective customers throughout the sales process as a trusted partner, using product expertise, strategic vision, and best practices.
• Establish strong foundations for long-term partnerships between Braze and its customers during pre-sales.
• Serve as a technical thought leader across General Business verticals, customer types, and geographic markets.
• Communicate how Braze technology delivers value and build prospective customer confidence in Braze’s capabilities and team.
• Position new Braze capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents.
• Partner with Braze sales, marketing, security, and product teams.

Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Medical, dental, vision, life, and disability benefit plans.
• Fertility benefits and equal paid parental leave.
• Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
• Curated in-office employee experience designed to foster community, team connections, and innovation.
• Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed