Senior Solutions Consultant, GRC
About The Position
Rippling is launching a new product in the compliance space, and we're looking for a dynamic Senior Sales Consultant to lead the charge. This is a critical, high-impact role at the intersection of product expertise, customer success, and compliance. The ideal candidate is a jack-of-all-trades with a deep understanding of compliance, technical aptitude, and exceptional relationship management skills. You'll be the subject matter expert for the product team while also acting as a trusted advisor to customers, ensuring they achieve measurable outcomes and fully realize the value of our solution.
Requirements
- 3+ years in customer success, consulting, or compliance-related roles, ideally in SaaS.
- 3+ years in compliance or similar regulatory frameworks.
- Exceptional communication skills, able to distill complex topics into actionable insights for diverse audiences.
- Proven track record of managing customer relationships and driving successful outcomes in high-stakes environments.
- Familiarity with tools like Salesforce, Jira, or analytics platforms.
- Thrives in fast-paced, startup-like environments.
Responsibilities
- Serve as the primary contact for customers, delivering an exceptional onboarding experience and supporting them throughout their compliance journey.
- Help customers align our solution to their strategic objectives, accelerating their time to SOC 2 compliance.
- Proactively identify customer challenges and lead cross-functional efforts to resolve issues, ensuring customer retention and satisfaction.
- Promote Rippling's latest compliance features and capabilities, driving adoption and educating users on best practices.
- Work closely with Sales, Product, and Account Management to ensure customer goals align with Rippling's vision and growth objectives.
- Use data and customer insights to identify opportunities for product improvement and enhance customer success strategies.
Benefits
- Comprehensive healthcare coverage for you and your dependents.
- Flexible Time Off and generous parental leave policies.
- Professional development opportunities, including stipends for learning and growth.
- Home office setup allowance.
- 401(k) plan to support your financial goals.
- Equity opportunities in Rippling’s growth journey.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
