Senior Solutions Consultant
About The Position
Bloomreach is hiring a Senior Solutions Consultant to serve as a trusted advisor and technical solutions expert in its high-performance sales team. The role partners with Sales to bring customer use cases to life through pre-sales consulting and technical deliverables across Bloomreach’s agentic personalization platform, including Loomi AI-powered product discovery, search, and merchandising. The position supports the Americas (US, Canada, and LATAM) and will help shape the tools and processes that support the company’s continued expansion in the market. The consultant supports multiple stages of the sales cycle, helping prospects, customers, and partners understand how Bloomreach’s platform can address their needs. This includes discovery, solution qualification and design, tailored demonstrations, RFPs, proofs of concept, site assessments, technical scoping, and implementation planning. The role combines technical expertise with business-focused communication to build long-term customer partnerships and secure both technical and business wins.
Requirements
- At least 6 years of relevant pre-sales experience, preferably in SaaS or ecommerce.
- Experience in technical sales, such as SaaS, ecommerce search, merchandising, or ecommerce platforms, and ability to drive complex technical sales processes.
- Understanding of basic machine learning and AI concepts, search relevance, merchandising, recommendations, and analytics.
- Comfort presenting technical subjects to both technical and non-technical audiences.
- Industry experience in retail, ecommerce, marketplaces, or D2C brands.
- Development experience with HTML, CSS, JavaScript, and web technologies.
- Some proficiency with APIs and integrations, and ability to work closely with client IT teams.
- Excellent problem-solving skills and ability to design solutions for complex business requirements.
- Strong communication and presentation skills.
- Commitment to continuous learning and staying current on industry trends and technologies.
Nice To Haves
- Expertise with frontend programming languages such as JavaScript, HTML, and CSS, and product catalog and feed formats such as JSON, XML, and CSV.
- Experience with ecommerce site search, merchandising, and recommendations, including relevance tuning, category ranking, and A/B testing.
- Familiarity with ecommerce platforms and headless commerce architectures, such as Shopify, Salesforce Commerce Cloud, and Adobe Commerce.
Responsibilities
- Serve as a Bloomreach platform and solutions expert, supporting the Sales team in a pre-sales capacity.
- Prepare and deliver tailored product demonstrations, presentations, and other sales materials for prospects, customers, and partners, focused on AI-powered search, merchandising, and recommendations.
- Partner with Account Executives on account strategy and execution throughout the sales cycle, including client discovery, product demonstrations, RFPs, and proofs of concept.
- Qualify, design, and demonstrate solutions for ecommerce site search, category merchandising, and product recommendations, including combined platform solutions in complex deals.
- Act as an industry and showcase expert for partners, customers, and prospects.
- Own proofs of concept and site assessments from start to finish, including defining success criteria, validating product feeds, building demo environments, and presenting results.
- Build rapport with business users to secure both the business and technical wins.
- Conduct scoping meetings and create technical implementation plans that map catalog, data, and use-case needs to platform capabilities.
- Understand client priorities, challenges, and objectives through client discovery.
- Stay current on Loomi AI and the apps it powers, including product search and merchandising, and educate clients and partners on their benefits.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with employer contribution.
- Flexible working hours.
- Virtual-first work environment with Bloomreach Hubs across three continents.
- Five paid days off to volunteer.
- People Development Program and personal development workshops.
- $1,500 annual professional education budget.
- Employee Assistance Program with counselors.
- Calm sleep and meditation app subscription.
- One additional company-wide day off each quarter through DisConnect days.
- Sports, yoga, and meditation opportunities.
- Extended parental leave of up to 26 calendar weeks for primary caregivers.
- Restricted Stock Units or stock options, depending on role, seniority, and location.
- Company performance bonus.
- Employee referral bonus of up to $3,000.
- Work anniversary recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
