Senior Solutions Consultant

HEARTLAND BUSINESS SYSTEMS LLC • Eau Claire, WI

13h

About The Position

The Senior Solutions Consultant participates in the sales process for HBS technology solutions and services, aligning them with customers’ short- and long-term goals and strategies. The role takes ownership of the customer journey, builds long-term client relationships, and serves as a strategic technology and business advisor. The consultant identifies customer needs, develops customized solutions with the HBS team, and works to ensure exceptional customer satisfaction.

The role may also extend beyond an individual customer portfolio through mentoring Associate Solutions Consultants, helping develop their training and development plans, and leading projects or teams. The position involves customer visits and presentations, sales forecasting and contract preparation, technical consultation, and collaboration with colleagues to achieve sales goals.

Requirements

• Six or more years of related sales experience in the technology industry.
• Advanced business knowledge and acumen.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• High school diploma or equivalent.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.

Responsibilities

• May provide leadership and mentorship to Associate Solutions Consultants.
• May assist in developing training and development plans for Associate Solutions Consultants.
• May lead projects or teams.
• Quote prices, credit terms, and other bid specifications.
• Analyze client needs and interests and manage client satisfaction issues.
• Answer customer questions about products, prices, availability, product uses, and credit terms.
• Negotiate prices and terms of sales and service agreements.
• Maintain customer records using CRM and other available tools.
• Visit establishments to evaluate needs and promote product or service sales.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Verify materials lists for accuracy and confirm delivery schedules meet project deadlines.
• Consult with engineers regarding technical problems.
• Accurately forecast new business as it is developed and closed.
• Identify prospective customers using business directories, leads from existing clients, organizations and clubs, trade shows, and conferences.
• Collaborate with colleagues to exchange selling strategies and marketing information.
• Demonstrate and explain technical products and their operation to clients through telephone and in-person calls and presentations.
• Promote the company’s capabilities, reputation, products, systems, new techniques, and specialized technical knowledge within the industry.
• Attend sales meetings and read related publications to stay current on product applications, technical service, market conditions, competitive activities, advertising, and promotional trends.
• Initiate sales campaigns and follow marketing plan guidelines to meet sales and production expectations.
• Contact new and existing customers to discuss their needs and explain how specific products and services could meet them.
• Study information about new products to accurately describe equipment and supplies and make appropriate recommendations.
• Compute customers’ installation or production costs and estimate savings from new services, products, or equipment.
• Meet or exceed projected sales goals at the highest level.
• Perform other duties as assigned.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED