French Speaking Solutions Consultant - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is currently recruiting for an exciting French Speaking Solutions Consultant position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a remarkable opportunity for French-speaking professionals to join a dynamic customer support services environment where your language skills and problem-solving abilities will be truly valued. If you are seeking French-speaking jobs that combine career advancement, international exposure, and an outstanding compensation package, this French Speaking Solutions Consultant role represents an ideal next step in your professional journey.
Requirements
- Native or fluent French language proficiency — both spoken and written — is essential for this role.
- A valid EU passport is mandatory for this position.
- A solid working proficiency in English to facilitate internal communication and reporting within a multicultural team environment.
- Previous experience in customer support services, client relations, helpdesk, or a similar customer-facing role is highly advantageous.
- Strong interpersonal and active listening skills, with a genuine passion for delivering outstanding customer experiences.
- Excellent problem-solving abilities, adaptability under pressure, and a results-driven mindset with attention to detail.
- Comfort working with digital tools, CRM platforms, and standard office software; the ability to learn new systems quickly is a distinct advantage.
Responsibilities
- Serve as the primary point of contact for French-speaking customers, delivering prompt, accurate, and empathetic support across multiple channels including phone, email, and live chat.
- Diagnose customer issues thoroughly, identify root causes, and provide effective, tailored solutions in line with company service standards within the customer support services framework.
- Maintain comprehensive and precise records of all customer interactions, cases, and resolutions using CRM and ticketing systems.
- Collaborate closely with internal teams — including technical, billing, and escalations departments — to ensure seamless end-to-end resolution of complex customer concerns.
- Proactively educate customers on products, services, and self-service tools to enhance their overall experience and reduce repeat contacts.
- Consistently meet or exceed key performance indicators (KPIs) such as customer satisfaction scores (CSAT), first contact resolution (FCR), and average handling time (AHT).
- Contribute constructive feedback and insights drawn from customer interactions to support continuous improvement initiatives within the customer support services team.
- Adhere to all data protection regulations, confidentiality protocols, and quality assurance guidelines at all times.
Benefits
- Competitive Monthly Salary reflective of your skills and experience
- Fully Paid Training to set you up for success from day one
- Comprehensive Health Insurance coverage
- Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation
- Monthly Performance Bonus rewarding your hard work and dedication
- €1,500 Signing Bonus — a one-time welcome reward for all new hires
- A supportive, multicultural, and professionally stimulating work environment in Sofia
- And Much More...
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
