French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

6d • Onsite

About The Position

Mercier Consultancy Group is seeking a French Speaking iRobot Support Specialist to join a client's team in Sofia, Bulgaria. This role involves providing expert guidance and technical support to French-speaking customers for iRobot smart home devices. It's an opportunity to advance a career in the consumer electronics industry with a globally recognized brand.

Requirements

• Native or fluent French language proficiency (both spoken and written) is essential for this role — a strong command of French is a non-negotiable requirement.
• Valid EU passport (mandatory for employment eligibility).
• A genuine interest in consumer electronics, smart home technology, or IoT devices, with the ability to quickly learn and communicate product knowledge confidently.
• Previous experience in customer service, technical support, or a related field within the consumer electronics or technology industry is highly advantageous.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues in a calm, methodical, and customer-friendly manner.
• Proficiency in English at a communicative level to support internal team collaboration and training.
• Excellent interpersonal and written communication skills, with a positive and professional attitude toward customer care.

Responsibilities

• Deliver prompt, professional, and empathetic customer support to French-speaking iRobot users via phone, email, and live chat channels.
• Troubleshoot and resolve technical issues related to iRobot consumer electronics products, including robotic vacuum cleaners and smart home devices, ensuring a superior customer experience.
• Guide customers through product setup, Wi-Fi connectivity, app configuration, and firmware updates in a clear and accessible manner.
• Accurately log all customer interactions, technical issues, and resolutions into the company's CRM system, maintaining thorough and up-to-date records.
• Escalate complex technical faults or recurring product defects to the appropriate internal teams within the consumer electronics support division, following established protocols.
• Proactively stay informed about new iRobot product launches, software updates, and developments within the consumer electronics sector to provide accurate and current advice.
• Collaborate with cross-functional teams to identify patterns in customer feedback and contribute to continuous service improvement initiatives.
• Represent the iRobot brand with professionalism and enthusiasm, consistently upholding the high standards expected by a leading consumer electronics company.

Benefits

• Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector.
• Fully Paid Training to ensure you are thoroughly prepared and confident in your role from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package — including your flight to Bulgaria, private airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and outstanding customer service results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• Career growth opportunities
• A vibrant international team environment
• Ongoing professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed