French Speaking Player Support for Riot Games Account - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

6d • Onsite

About The Position

Mercier Consultancy Group is seeking a French Speaking Player Support Specialist for Riot Games Account in Sofia, Bulgaria. This role is for passionate gamers with a flair for helping people and native or fluent French language skills. The position is based on-site in Sofia and involves joining a dynamic international team dedicated to delivering exceptional player experiences for Riot Games. The role offers a fully paid relocation package, a signing bonus, and outstanding long-term prospects.

Requirements

• Native or fluent French language proficiency (both spoken and written) is absolutely essential for this role — all player interactions will be conducted in French.
• A good working knowledge of English is required for internal communication, training materials, and team collaboration.
• Valid EU passport or the legal right to work and reside within the European Union (mandatory requirement).
• A genuine passion for gaming, esports, or the broader online entertainment industry; hands-on experience with Riot Games titles is a significant advantage.
• Willingness to relocate to Sofia, Bulgaria, and work fully on-site as part of a collaborative, high-energy international team.

Nice To Haves

• Previous experience in a customer support, player support, or help desk environment — ideally within the Gaming & Esports sector — is preferred but not strictly required for motivated candidates.
• Strong written and verbal communication skills with the ability to convey empathy, clarity, and professionalism in every player interaction.
• Excellent problem-solving abilities, a patient and solution-focused mindset, and the capacity to manage multiple cases simultaneously in a fast-paced environment.

Responsibilities

• Provide high-quality, empathetic player support to French-speaking users of Riot Games titles including League of Legends, Valorant, and other flagship Gaming & Esports products, via live chat, email, and ticketing systems.
• Investigate, troubleshoot, and resolve in-game technical issues, account access problems, payment disputes, and gameplay queries in a timely and professional manner.
• Maintain a thorough and up-to-date knowledge of Riot Games' product portfolio, ongoing patches, updates, and events within the Gaming & Esports ecosystem.
• Escalate complex or sensitive player cases to the appropriate internal teams while ensuring seamless communication and follow-up with the player throughout the resolution process.
• Accurately document all player interactions, issues, and resolutions within the case management system to support quality assurance and data reporting.
• Uphold and actively promote Riot Games' community standards and fair play policies, identifying and flagging potential breaches of conduct or terms of service.
• Collaborate with colleagues across multilingual support teams to share best practices, contribute to knowledge base articles, and drive continuous improvement in the player support experience.
• Meet and consistently exceed individual and team KPIs including first contact resolution rates, player satisfaction scores (CSAT), and response time targets.

Benefits

• Competitive Monthly Salary aligned with industry standards in the Gaming & Esports support sector
• Fully Paid Training Programme
• Comprehensive Health Insurance
• Fully Paid Relocation Package covering your return flight, airport transfer, and hotel accommodation upon arrival in Sofia
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time payment)
• A modern, inclusive, and energetic workplace immersed in the world of Gaming & Esports
• Clear career development pathways and progression opportunities within a globally recognised brand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed