German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a highly motivated and articulate German Speaking B2B Solutions Consultant to join a dynamic, fast-paced Customer Support Services team based on-site in Sofia, Bulgaria. This role offers an outstanding opportunity for a German-speaking professional to take ownership of business client relationships, deliver tailored support solutions, and make a measurable impact within a thriving international customer support environment. This position is ideal for those searching for German-speaking jobs that combine professional growth, competitive rewards, and an exciting European lifestyle.
Requirements
- Native or fluent German language proficiency, both spoken and written, is essential for this role.
- A good working knowledge of English is required for internal communication and documentation purposes.
- Valid EU passport or the right to work within the European Union is mandatory.
- Previous experience in a B2B customer support, account management, or client-facing solutions role is highly advantageous.
- Strong communication, negotiation, and interpersonal skills with the ability to build lasting professional relationships with business clients.
- Proficiency in CRM platforms and standard office software, with a structured and detail-oriented approach to managing client accounts and documentation.
- A proactive, solution-focused mindset with the ability to work independently and as part of a collaborative, multicultural team in a busy customer support services environment.
Responsibilities
- Serve as the primary point of contact for German-speaking B2B clients, providing expert-level guidance and support across all customer support service interactions.
- Identify and understand business clients' needs, challenges, and goals in order to deliver effective, customised solutions that drive satisfaction and retention.
- Manage and maintain a portfolio of German-speaking business accounts, ensuring consistent service quality, timely follow-up, and professional relationship management.
- Handle complex inbound and outbound B2B enquiries via telephone, email, and live chat, resolving issues efficiently and in line with established service level agreements.
- Collaborate closely with internal teams including technical support, account management, and operations to ensure seamless service delivery to all business clients.
- Document all client interactions accurately within CRM systems, maintaining detailed and up-to-date account records to support ongoing service excellence.
- Proactively identify upselling and cross-selling opportunities within the existing client base, contributing to overall revenue growth within the customer support services division.
- Monitor client satisfaction levels, escalate unresolved issues appropriately, and contribute to continuous improvement initiatives within the team.
Benefits
- Competitive Monthly Salary reflective of your skills and experience
- Monthly Performance Bonus rewarding your hard work and dedication
- Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation upon arrival
- Fully Paid Professional Training and onboarding programme tailored to the customer support services industry
- Comprehensive Private Health Insurance
- Structured career development pathways within a growing international organisation
- A vibrant, inclusive, and multicultural workplace in the heart of Sofia
- And Much More...
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
