Solutions Architect, Implementation

Microblink • New York, NY

1d

About The Position

Microblink is hiring a customer-facing Solutions Architect, Implementation to bridge its identity technology with customers’ real-world needs. The role owns enterprise implementations from initial technical architecture through production launch, serving as the technical point of responsibility for integration design and delivery across cloud and self-hosted platforms.

The position combines customer onboarding and technical execution with complex integration troubleshooting. It works closely with customer engineering teams, Technical Project Managers, Product, and Engineering to resolve implementation roadblocks, support successful go-lives, and translate customer needs into product improvements. It also develops reusable architecture documentation and developer resources to improve deployment efficiency and self-service onboarding.

Requirements

• 5–8+ years of experience in SaaS enterprise technical roles, such as Post-Sales Solutions Architect, Implementation Engineer, Technical Consultant, or Senior Solutions Engineer, handling complex client integrations.
• Working knowledge of REST/JSON APIs; web development with JavaScript, HTML, and CSS; mobile platforms including iOS/Swift and Android/Kotlin/Java; and backend or cloud integrations including Docker, Kubernetes, and AWS.
• Hands-on ability to work with code and debug integration logs using developer tools such as Postman, Xcode, and Android Studio.
• Strong communication skills to explain technical trade-offs, architecture decisions, and implementation timelines to client developers and executive stakeholders.
• Ability to work in a fast-paced, high-growth environment, navigate ambiguity, manage multiple simultaneous customer implementations, and build scalable deployment frameworks.
• Action-oriented, customer-focused approach and interest in solving complex technical problems and delivering reliable production rollouts.

Nice To Haves

• Hands-on experience with identity verification (IDV), IAM, biometrics, fraud detection, or cybersecurity.
• Experience working with highly regulated enterprise clients.

Responsibilities

• Own post-sales technical architecture and implementation for enterprise customers, designing end-to-end integration workflows, API schemas, and client-side architectures for cloud and self-hosted platforms.
• Lead technical onboarding and launch, including integration code review, troubleshooting, and configuration tuning before production rollout.
• Serve as the primary escalation contact for post-sale technical roadblocks by debugging API integrations, analyzing network and server logs, distinguishing custom-code issues from product-environment issues, and optimizing SDK and container performance.
• Partner with Technical Project Managers on customer onboarding, technical risk mitigation, timely go-lives, and transitions through hypercare.
• Translate customer feedback, edge-case requirements, and implementation challenges into actionable technical requirements for Product and Engineering.
• Create reusable technical documentation, reference architectures, and sample code to streamline deployments and improve self-service onboarding.

Benefits

• Flexible work arrangements: remote, hybrid, or office-based, depending on preference and location.
• Unlimited PTO.
• Equity.
• A high-performing, people-first culture that values growth, fosters learning, and rewards success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed