Implementation Architect

Dropbox

1d • $118,300 - $180,100

About The Position

As an Implementation Architect at Dropbox, you will help customers configure, implement, and launch Dropbox solutions across SMB, mid-market, and enterprise environments. You will own multiple concurrent implementations, guiding customers through configuration, integrations, identity setup, migrations, testing, enablement, go-live, and post-launch handoff. You will translate agreed solution designs into practical implementation plans, identify risks early, troubleshoot common technical issues, and keep customers and internal teams aligned throughout delivery.

This role is designed for someone with hands-on experience implementing SaaS products who can independently deliver standard and moderately complex implementations using established approaches. You will work closely with Technical Architects, Customer Success, Support, Sales, and partners. You will also contribute lessons learned, reusable documentation, and practical feedback from customer deployments to help improve implementation consistency.

Requirements

• Hands-on experience implementing SaaS products and the ability to independently deliver standard and moderately complex implementations using established approaches.
• Ability to own several concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff.
• Ability to translate agreed solution designs and customer requirements into implementation plans, milestones, dependencies, and acceptance criteria.
• Experience supporting enterprise identity and access use cases, including SSO/SAML, SCIM, identity provisioning, and permission configuration.
• Ability to lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and handoffs.
• Ability to troubleshoot implementation issues using established tools, documentation, and escalation paths, and identify when to involve other teams.
• Ability to document implementation decisions, configurations, test results, risks, and handoff requirements clearly.
• Ability to use approved AI and technical tools while maintaining responsibility for the quality and accuracy of their output.

Nice To Haves

• Experience implementing enterprise collaboration, content management, workflow automation, productivity, or adjacent SaaS platforms.
• Experience with content migration tools or large-scale data movement.
• Familiarity with scripting using Python, JavaScript, or a comparable language.
• Experience working with REST APIs, authentication models, webhooks, or integration platforms.
• Familiarity with AI-assisted technical workflows such as Cursor, Codex, Claude Code, or similar tools.
• Experience creating reusable implementation documentation, templates, or delivery playbooks.

Responsibilities

• Own several concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff.
• Translate agreed solution designs and customer requirements into clear implementation plans, milestones, dependencies, and acceptance criteria.
• Support enterprise identity and access use cases, including SSO/SAML, SCIM, identity provisioning, and permission configuration.
• Lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs.
• Troubleshoot implementation issues using established tools, documentation, and escalation paths; identify when issues require support from Technical Architecture, Engineering, Security, Product, or Support.
• Document implementation decisions, configurations, testing results, risks, and handoff requirements clearly for customers and internal teams.
• Use approved AI and technical tools to accelerate implementation documentation, troubleshooting, scripting, testing, and knowledge capture while maintaining responsibility for output quality and accuracy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed