Implementation & Solutions Lead

Neural Earth

5d • $140,000 - $165,000

About The Position

The Implementation & Solutions Lead owns the customer journey from initial conversations through implementation and ongoing value. The role shapes solutions during pre-sales, then leads onboarding and implementation so customers can achieve results quickly. Approximately 70% of the role focuses on solutioning and implementation, while 30% focuses on translating customer learnings into clear product input.

As Neural Earth’s first Implementation & Solutions Lead, this individual contributor will build the implementation motion from the ground up, including scoping, launching, and measuring time to value. The role connects sales, delivery, and product development, working closely with sales, product, and engineering and serving customers such as P&C carriers and MGAs. It reports to the Head of Revenue, has no direct reports initially, and may grow into a team as the company scales.

Requirements

• 5–8 years of experience across solutions, implementation, consulting, or product roles.
• Strong working knowledge of P&C insurance workflows, gained at a carrier, MGA, broker, reinsurer, or a vendor serving them. Experience in cat modeling, risk analytics, actuarial support, or underwriting counts.
• A track record of taking enterprise customers from signed contract to go-live on a software or data product.
• Hands-on experience configuring SaaS platforms or data products.
• Ability to travel as needed, approximately 25%.

Nice To Haves

• Familiarity with cat modeling, geospatial or physical risk data, or platforms such as Guidewire or Duck Creek.

Responsibilities

• Understand how carriers and MGAs underwrite, price, and manage portfolios, and recommend solutions suited to their workflows.
• Explain what the company can deliver now and what may be delivered later.
• Build customer-specific demos based on real risk questions.
• Develop business cases demonstrating potential impact on loss ratios, efficiency, and time saved.
• Own implementations from signed proposal through go-live, ensuring customers receive what was promised and reach value quickly.
• Stay engaged with customers after launch, monitor adoption, and raise problems and expansion opportunities with the revenue team.
• Communicate customer feedback to product, including gaps, use cases, and business impact, to inform prioritization.
• Build the implementation process, including scoping, launch, and measurement of time to value.

Benefits

• Company performance-based cash bonuses.
• Majority employer-paid health, dental, and vision insurance for employees and dependents.
• Flexible Paid Time Off (PTO).
• Group life insurance at 2x base salary, paid by the company.
• FSA and HSA options.
• Competitive base compensation regardless of work location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed