Market Solutions Implementation Consultant

Arkansas Blue Cross Blue Shield

3d • $85,500 - $111,100 • Remote

About The Position

The Market Solutions Implementation Consultant implements Enterprise point-solution products and vendors for a diverse set of customers. The consultant champions successful implementation and consistent service delivery that meets or exceeds operational and leadership expectations, while anticipating future needs. The role requires independent analysis and problem solving, strong follow-through and communication, attention to detail, and the ability to apply technology to achieve business results. The consultant understands customer business goals, builds rapport, executes against defined schedules, and collaborates across departments to meet customer and leadership expectations. The role serves as an internal and external subject matter expert.

The position is work-from-home within Arkansas, Washington, Oregon, Utah, Idaho, North Dakota, or Minnesota. Preference is given to current employees and candidates residing in Arkansas, Utah, Idaho, and North Dakota. The hiring range is $85,500 to $111,100. This is a regular position identified as security level three, with responsibilities for protecting the security and confidentiality of records and information and maintaining information integrity in accordance with the company's Administrative Manual. The role must also follow the Administrative Manual's segregation-of-duties guidelines. The ADA description is General Office Worker, Semi-Active, Campus Travel; the position may involve periodic lifting and carrying up to 40 pounds and routine work travel within walking distance of the primary work assignment.

Requirements

• Bachelor's degree in Business Administration, Healthcare, Information Technology, or a related field.
• Project Management Professional (PMP) certification.
• At least seven years of health insurance or healthcare work experience in a combination of consulting, project management, business analysis, and product management, leading large-scale projects; technical implementations are preferred.
• Experience with project management software such as Microsoft Project and other Microsoft products such as Visio.
• Demonstrated experience coaching, mentoring, and guiding employees in bringing new capabilities to market, improving operations, and leading change-management initiatives.
• Demonstrated experience implementing technology or automation, preferably as a member of an organization responsible for meeting management.
• Experience managing multiple customer engagements with strong prioritization and multitasking abilities.
• Proven ability to drive business improvements and value in traditional and matrixed environments.
• Subject matter expertise in sophisticated, best-practice organizational development, process improvement, and/or project management processes.
• Strong understanding of business workflows and processes.
• Strong conflict-management, troubleshooting, and problem-solving skills.
• High attention to detail in documentation and processes.
• Ability to learn new technologies and processes quickly.
• Strong analytical and problem-solving skills, including the ability to incorporate data points rapidly and recommend a path forward.
• Strategic thinking and the ability to execute short- and long-term business objectives through a tactical plan.
• Ability to articulate business strategies, develop concise solutions to complex problems, and serve as a trusted advisor to business management and executive leadership.
• Ability to translate complex business needs into a software delivery plan and document and communicate that plan.
• Ability to learn technical concepts quickly and communicate with technical and non-technical stakeholders.
• Must work from home within Arkansas, Washington, Oregon, Utah, Idaho, North Dakota, or Minnesota.
• Must protect the security and confidentiality of records and information and adhere to the company's Administrative Manual, including its segregation-of-duties guidelines.

Nice To Haves

• Master's degree.
• Certified Scrum Master certification.
• Technical implementation experience.
• Experience implementing technology or automation as a member of an organization responsible for management of meetings.
• Residence in Arkansas, Utah, Idaho, or North Dakota; preference is also given to current employees.

Responsibilities

• Acts as a leader and mentor within the organization, takes a broad business approach, and serves as a resource to senior leadership.
• Applies expertise to solve problems, interprets policies, and assists others with complex problems.
• Assists in defining project scope and objectives, involving relevant stakeholders and ensuring technical feasibility.
• Collects, documents, and distributes customer-specific implementation details to key stakeholders.
• Leads data collection and integration efforts with customer vendor partners.
• Leads implementation kickoff meetings with vendors and operations and conducts ongoing implementation touchpoints.
• Participates in determining strategic direction and conducting competitive market reconnaissance.
• Partners with Enterprise leadership to ensure alignment with the Enterprise vision for a health solutions company.
• Manages issues and risks to minimize project problems and exposure.
• Serves as the primary relationship owner with operations and vendor partners during implementation, maintaining regular contact with key internal and external stakeholders.
• Organizes and facilitates standard agile operating processes, including writing functional specifications, story grooming sessions, researching planning, and release communications.
• Uses creative thinking to solve problems and challenge current thinking.
• Works with matrix partners to translate required capabilities into operational processes and measurement plans; translates vision into requirements for technical teams and validates requirements through pilots and beta groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior