Implementation Consultant

LiveRamp • New York, NY

1d • Hybrid

About The Position

The Implementation Consultant leads end-to-end implementations of LiveRamp’s SaaS platform for enterprise customers, from onboarding and configuration through integration, deployment, adoption, and production go-live. The role manages multiple customer engagements and works cross-functionally with Product, Engineering, Customer Success, Sales, Solutions Consulting, and Support to deliver projects on time, within scope, and to quality standards.

The consultant develops rollout strategies, project plans, governance, success measures, and risk mitigations; captures customer business and technical requirements; translates needs into configurations and implementation roadmaps; and oversees readiness, launch, documentation, and handoff. The role also maintains customer and internal stakeholder alignment, tracks project health and progress, and escalates risks with proposed solutions.

The position contributes to improving delivery frameworks, playbooks, templates, and workflows, and ensures deployments follow privacy, security, regulatory, quality, and governance standards. Success includes timely project completion, positive implementation feedback, successful production launches, thorough documentation, smooth handoffs, and improvements to delivery efficiency and predictability.

This is a hybrid role in San Francisco, New York City, Seattle, or Little Rock. The posting gives two different office-attendance expectations: at least three days per week in the About You section and two days per week in the compensation/location section.

Requirements

• Degree in Computer Science, Engineering, Business Administration, or a technically relevant discipline.
• Background overseeing the full deployment lifecycle of enterprise-level SaaS solutions.
• Track record managing client-facing projects from kickoff through production sign-off.
• Ability to configure, test, and verify complex platform workflows for business needs.
• Proficiency in project scheduling, risk identification, change management, and transparent stakeholder reporting.
• Ability to coordinate work across Product, Engineering, Customer Success, and Support teams.
• Exceptional communication skills and mastery of professional English.
• Ability to manage a portfolio of simultaneous customer engagements while meeting deadlines.
• Strong skills in creating implementation artifacts, giving presentations, and managing client interactions.
• Experience capturing business prerequisites and converting them into technical configurations and roadmaps.
• Familiarity with standard project management methodologies and tracking software.
• Strong analytical skills for diagnosing and resolving complex implementation obstacles.
• Ability to maintain stakeholder expectations while controlling project scope and quality benchmarks.
• Commitment to the hybrid collaboration model; the posting specifies office attendance at least three days weekly in one section and two days weekly in another.

Nice To Haves

• Project Management certification such as PMP, PRINCE2, Agile, Scrum, or equivalent.
• Experience implementing customer data, marketing technology, advertising technology, cloud platforms, or enterprise SaaS products.
• Experience working with enterprise customers across global markets.
• Familiarity with API integrations, data onboarding, cloud technologies, or system integrations.
• Experience with Jira, Confluence, Microsoft Project, Smartsheet, Asana, or similar project management tools.
• Experience working in Agile delivery environments.
• Knowledge of customer onboarding methodologies and change management practices.
• Experience preparing executive-level project reports and presentations.

Responsibilities

• Manage the complete SaaS deployment lifecycle for enterprise customers, from kickoff through production go-live and handoff.
• Develop rollout strategies, timelines, milestones, risk mitigations, and resource plans.
• Lead project launch meetings to define scope, governance, success metrics, and stakeholder objectives.
• Manage multiple customer engagements and deliver projects within scope, deadlines, and quality standards.
• Capture, confirm, and archive customer business and technical requirements; translate them into configuration steps and implementation roadmaps.
• Oversee project scope, scheduling, budgeting, risk identification, and change management.
• Monitor project health and progress, maintain trackers and documentation, and provide clear status reporting to internal teams and external partners.
• Identify project threats early, take preventive action, and escalate urgent matters to leadership with proposed resolutions.
• Coordinate dependencies and resolve obstacles to platform adoption and successful delivery.
• Direct production-readiness assessments and supervise client go-live procedures.
• Conduct project wrap-ups and facilitate handoffs to Support and Customer Success.
• Collaborate with Product, Engineering, Solution Architects, Customer Success, Sales, and Support to align requirements, technical designs, release cycles, implementation readiness, and post-launch operations.
• Serve as the primary contact for implementation-related client communications; build relationships with project leads and executive sponsors and maintain customer expectations.
• Lead decision-making sessions, obtain client sign-offs, and share implementation expertise and industry best practices to encourage adoption.
• Improve delivery frameworks, playbooks, templates, protocols, workflows, and shared knowledge assets; document lessons learned from completed projects.
• Ensure deployment tasks comply with privacy, security, regulatory, quality, documentation, and project governance standards.
• Contribute to implementation-team continuous improvement and operational excellence.
• Support strategic customer initiatives that contribute to customer retention and business growth.

Benefits

• Flexible paid time off and paid holidays.
• Options for working from home.
• Paid parental leave.
• Medical, dental, vision, life, and disability benefits.
• Employee assistance program and voluntary benefits.
• Perks programs supporting healthy lifestyles and career growth.
• 401(k) matching plan: 1:1 match up to 4% of salary.
• In-person and virtual events, including game nights, happy hours, camping trips, and sports leagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level