Implementation Consultant

Stampli • Mountain View, CA

3d • $80,000 - $95,000 • Hybrid

About The Position

As an Implementation Consultant at Stampli, you will lead customers through onboarding and serve as a trusted advisor during a critical stage of their customer journey. You will own implementations end-to-end, from kickoff through go-live, helping customers succeed across their ERP and procure-to-pay workflows. This hands-on, consultative role focuses on discovery, solution design, configuration, and execution. Success is measured by implementation quality, customer adoption at go-live, and the ability to navigate complexity with confidence and clarity. You are expected to guide customers decisively, apply process and systems expertise, and help keep implementations on schedule, including by challenging existing workflows when appropriate.

The role is based around Stampli’s Downtown Mountain View, California office three days per week—Tuesday, Wednesday, and Thursday—with the option to work remotely for the remainder of the week.

Requirements

• At least 1 year of customer-facing experience, combined with a foundation in ERP, accounting, accounts payable, or procure-to-pay gained through relevant education or hands-on professional experience.
• An educational or professional foundation in accounting, accounts payable, ERP software, financial operations, procurement, or a related area; relevant work experience or a degree in accounting, finance, or a related field may qualify.
• Hands-on experience or enthusiasm for learning accounts payable, procure-to-pay processes, and ERP systems such as NetSuite, Sage, or similar platforms, with the ability to understand how systems, data, and workflows connect.
• Demonstrated success leading implementations in multi-stakeholder environments, including work with operational teams and executive-level contacts.
• Ability to facilitate customer conversations confidently when time is constrained and outcomes matter, guiding discussions toward decisions, next steps, and measurable results.
• Strong project management skills, including prioritization, follow-through, and driving work to completion.
• Consultative mindset and ability to balance customer needs, product capabilities, and best practices to deliver scalable solutions.
• Excellent customer-facing communication skills, with an emphasis on clarity, empathy, and building trust.
• Ability to work cross-functionally with Sales, Product, Support, and Customer Success, advocating for customers while minimizing friction and noise.
• Ability to work effectively in fast-moving, ambiguous environments where products, processes, and priorities evolve.
• Proactive, solution-oriented approach with a strong sense of ownership and accountability for outcomes.

Responsibilities

• Lead in-depth discovery sessions to understand customer business processes, ERP environments, and accounts payable workflows.
• Ask probing questions to identify stated requirements and underlying customer needs.
• Document current-state processes and design future-state solutions aligned with Stampli best practices.
• Translate customer goals into implementation plans and configuration decisions.
• Own customer onboarding from kickoff through go-live, keeping projects on track and aligned with business goals.
• Configure Stampli to support customer workflows while balancing flexibility and scalability.
• Identify risks, dependencies, and gaps proactively, and drive their resolution before they affect delivery.
• Maintain ownership through post-go-live stabilization, supporting adoption, issue resolution, and long-term success.
• Recommend and advocate for best practices, including when they differ from a customer’s current approach.
• Set clear expectations about product capabilities, limitations, and timelines.
• Explain the reasons behind implementation decisions to support customer adoption and trust.
• Develop and assess multiple solution paths and recommend the most viable option.
• Build customer relationships through clear, timely, and professional communication.
• Manage stakeholders across accounting, IT, and leadership teams.
• Lead structured customer meetings with clear next steps, and keep stakeholders aligned when challenges arise.
• Escalate and collaborate appropriately when issues arise.
• Partner with Customer Success to ensure a smooth post-go-live handoff.
• Share recurring implementation challenges, product gaps, and process trends with appropriate teams.

Benefits

• Full medical, dental, and vision insurance.
• 401(k) with employer match.
• Access to AI tools, including ChatGPT Enterprise, to support productivity, innovation, and daily workflows.
• Opportunities and development for career and personal growth.
• Support from experienced leadership.
• Modern open-concept workspace and an inclusive, dynamic scale-up culture.
• Flexible work arrangement: work from the Downtown Mountain View office Tuesday through Thursday and remotely for the remainder of the week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed