Implementation Consultant

LiveRamp, Inc.•New York, NY

3d•$61,500 - $90,000•Hybrid

About The Position

The Implementation Consultant leads end-to-end implementations of LiveRamp’s SaaS platform for enterprise customers, ensuring successful onboarding, configuration, integration, deployment, and adoption. The role manages complex, client-facing projects from kickoff through production go-live, coordinating with Product, Engineering, Customer Success, Sales, Solutions Consulting, and Support to deliver on time, within scope, and to quality standards. The consultant owns project planning and governance, customer communications, technical and business requirements, risk and change management, launch readiness, and project documentation. They also improve implementation processes and delivery standards, verify compliance with internal privacy, security, and regulatory requirements, and ensure smooth handoffs to Support and Customer Success. The role is hybrid, with the posting specifying an in-office schedule of two days per week in San Francisco, New York City, Seattle, or Little Rock.

Requirements

Degree in Computer Science, Engineering, Business Administration, or a technically relevant discipline.
Experience overseeing the full deployment lifecycle of enterprise-level SaaS solutions.
Track record managing client-facing projects from kickoff through production sign-off.
Ability to configure, test, and verify complex platform workflows for specific business needs.
Proficiency in project scheduling, risk identification, change management, and stakeholder reporting.
Ability to coordinate work across Product, Engineering, Customer Success, and Support teams.
Exceptional communication skills and mastery of professional English.
Ability to manage a portfolio of simultaneous customer engagements while meeting deadlines.
Strong skills in creating implementation artifacts, giving presentations, and managing client interactions.
Experience capturing business prerequisites and translating them into technical configurations and roadmaps.
Familiarity with project management methodologies and tracking software.
Strong analytical skills for diagnosing and resolving complex implementation challenges.
Ability to manage expectations while maintaining project scope and quality benchmarks.
Commitment to the hybrid collaboration model; the posting specifies office attendance two days per week.

Nice To Haves

Project management certification such as PMP, PRINCE2, Agile, Scrum, or equivalent.
Experience implementing customer data, marketing technology, advertising technology, cloud platforms, or enterprise SaaS products.
Experience working with enterprise customers across global markets.
Familiarity with API integrations, data onboarding, cloud technologies, or system integrations.
Experience with Jira, Confluence, Microsoft Project, Smartsheet, Asana, or similar tools.
Experience working in Agile delivery environments.
Knowledge of customer onboarding methodologies and change management practices.
Experience preparing executive-level project reports and presentations.

Responsibilities

Manage the full SaaS deployment lifecycle for enterprise clients, from kickoff through production launch and handoff.
Develop rollout strategies, timelines, milestones, risk mitigations, and resource plans.
Lead launch and decision-making meetings to define scope, governance, success metrics, and stakeholder objectives.
Manage multiple customer engagements and deliver projects within agreed scope, deadlines, and quality benchmarks.
Capture and document business and technical requirements, translating them into configurations and implementation roadmaps.
Oversee project dependencies, identify and resolve obstacles, and assess production readiness and go-live procedures.
Own project scope, schedule, budget, risk identification, change management, reporting, and implementation documentation.
Monitor project health, update trackers, communicate progress, and escalate urgent issues with proposed solutions.
Coordinate with Product, Engineering, Solution Architects, Customer Success, Sales, and Support throughout implementation.
Serve as the primary contact for implementation-related customer communications and maintain alignment with client stakeholders.
Facilitate client decisions and sign-offs, provide project updates, and encourage adoption through expertise and best practices.
Improve delivery frameworks, playbooks, templates, protocols, workflows, and shared implementation knowledge.
Document project learnings and contribute to continuous improvement initiatives.
Ensure deployment work follows privacy, security, regulatory, and project governance requirements; audit quality and documentation before handoff.
Support strategic customer initiatives and contribute to customer retention and business growth.