Implementation Consultant

Illumia • Scottsdale, GA

4d • Hybrid

About The Position

The Implementation Consultant delivers and supports cashless payment and point-of-sale solutions by installing, configuring, integrating, and troubleshooting systems for clients. The role combines technical implementation, client training, and ongoing support to ensure successful deployments, optimal system performance, and high customer satisfaction.

The position works as part of a team of Project Managers and Implementation Consultants, reporting to the Implementation Consultant Manager, with supervision and assistance from Senior Implementation Consultants. It involves technical project engagements for the Quickcharge cashless payment and point-of-sale solution, including initial installation, configuration, training, and client support. The role is hybrid for candidates local to the Alpharetta, Georgia, or Scottsdale, Arizona, offices.

Requirements

• Degree or certificate in a technical field or IT concentration.
• Ability to learn and master new and existing Illumia service offerings.
• Knowledge of MS Office and other Microsoft products.
• Strong interpersonal skills and excellent oral and written communication skills.
• High attention to detail and drive.
• Client-focused approach.

Nice To Haves

• Background with retail point-of-sale or cashless systems.
• Experience working with large healthcare or business clients.
• SQL database and single sign-on authentication experience.
• Experience in a client technical support role.
• Familiarity with PCI compliance standards.
• Experience with inventory tracking and management.

Responsibilities

• Independently manage technical project engagements and collaborate with a team to provide services.
• Meet management-established goals for utilization, customer satisfaction, and project completion forecasts.
• Deliver on-site or remote installation and go-live support for clients.
• Provide expert training and consultative services to support optimal system functionality.
• Assist the Project Management team with coordinating hardware shipments.
• Configure interfaces with third-party HR and payroll systems.
• Configure point-of-sale devices, menus, and related features.
• Work with credit card gateways to configure point-of-sale devices for credit card processing.
• Comply with PCI standards when installing credit card integrations.
• Work with third-party vendors to complete project deliverables.
• Understand hardware components to provide support and escalate issues to hardware vendors.
• Escalate issues appropriately through Sales and Development teams in coordination with supervisors and management.
• Troubleshoot hardware- and software-related issues.

Benefits

• Flexible time off, including paid holidays and volunteer time.
• Health, dental, and vision insurance plans beginning on the first day of employment.
• Employee assistance program.
• Employer-paid life insurance, AD&D, and short- and long-term disability insurance.
• Flexible spending account or health savings account.
• Matched 401(k).
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree