Solution Support Analyst

Netsmart Technologies • Overland Park, KS

9d

About The Position

The Solution Support Analyst provides technical support across a broad range of solutions for clients. The role addresses questions and problems related to the company’s software, including system configurations and setup, product functionality, bugs, and enhancement requests. The analyst documents problems and solutions for use throughout the support team, and transfers issues requiring more detailed analysis to experienced associates while engaging R&D, IT, and other cross-functional teams as appropriate.

Requirements

• Bachelor’s degree or equivalent relevant work experience.

Nice To Haves

• At least 2 years of experience in a customer service environment.
• Customer service experience in a technical role.
• Healthcare solution support experience.
• SQL database and query knowledge.
• Healthcare clinical workflow experience.

Responsibilities

• Provide technical support to clients on questions about the company’s software and solution applications.
• Analyze, diagnose, and resolve client questions or problems involving system configurations and setup, product functionality, bugs, and enhancement requests through various support platforms.
• Document problems and solutions so the support team can address client or product issues consistently.
• Document and transfer issues requiring more detailed analysis to more experienced associates.
• Engage R&D, IT, and other cross-functional teams as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level