Product Solution Analyst

Goosehead Insurance • Westlake, OH

11d

About The Position

The Product Solution Analyst translates product strategy, business needs, and client or user problems into clearly defined solutions that software development teams can design, build, test, and deliver. Working with Product Managers, business stakeholders, UX/Design, Engineering, QA, and other technology partners, the role bridges business objectives and technology execution. It performs responsibilities commonly associated with an Agile Product Owner, including requirements analysis, solution definition, backlog refinement, user story development, acceptance criteria, development-team clarification, and validation of delivered functionality.

The analyst partners with Product Managers and stakeholders to understand workflows, processes, pain points, rules, and requirements; identify gaps and dependencies; define functional solutions; and document current- and future-state processes as appropriate. The role turns roadmap initiatives and business needs into development-ready artifacts, maintains and refines the backlog according to Product Manager priorities, and supports development teams through Agile ceremonies and implementation.

The role also elicits and documents requirements, assesses upstream and downstream impacts, collaborates with Engineering and other functions throughout the SDLC, supports QA and user acceptance testing, and helps prepare releases through readiness, documentation, training, and implementation activities. It facilitates communication between technical and non-technical stakeholders and looks for ways to improve requirements quality, backlog readiness, refinement, and team collaboration.

Requirements

• 3+ years of experience as a Product Owner, Business Analyst, Business Systems Analyst, Product Analyst, Product Solution Analyst, or in a similar role supporting software development.
• Experience working directly with software development teams in an Agile environment.
• Demonstrated experience translating business requirements into user stories, functional requirements, workflows, and acceptance criteria.
• Strong understanding of Agile software development practices and the SDLC.
• Experience managing or refining product backlogs.
• Strong analytical, problem-solving, written and verbal communication, and facilitation skills.
• Strong attention to detail while maintaining an understanding of broader product and business objectives.

Nice To Haves

• Bachelor's degree in business, technology, information systems, engineering, finance, or a related field preferred.
• Experience with SaaS, insurtech, fintech, insurance technology, or another technology-driven environment preferred.
• Insurance brokerage, carrier, or insurance-distribution experience is beneficial but not required.
• Agile, Scrum, SAFe, Product Owner, Business Analysis, or similar certifications are beneficial but not required.

Responsibilities

• Translate product strategy, roadmap initiatives, and business problems into clearly defined capabilities and solutions.
• Develop an understanding of client, agent, partner, operational, and business workflows for assigned products.
• Work with stakeholders and subject-matter experts to understand needs, processes, pain points, rules, and requirements.
• Analyze existing workflows and systems to identify gaps, dependencies, and improvement opportunities.
• Translate needs into functional requirements, workflows, use cases, user stories, and acceptance criteria; document current- and future-state processes where appropriate.
• Partner with UX/Design and Technology teams to evaluate potential solutions.
• Represent Product day to day for assigned development teams in partnership with the Product Manager.
• Translate roadmap initiatives and product requirements into epics, features, user stories, and other development-ready artifacts.
• Maintain and refine the product backlog based on Product Manager priorities, ensuring items are understood and ready for development.
• Facilitate or participate in backlog refinement and provide clarification throughout implementation.
• Work with Product Managers and Engineering to break initiatives into logical, incremental releases.
• Identify requirements gaps, conflicting requirements, edge cases, and unresolved decisions before they affect development.
• Participate in sprint planning, refinement, reviews, demos, and other Agile ceremonies as appropriate.
• Partner with the Product Manager when scope or solution decisions could materially affect roadmap priorities, strategy, or expected outcomes.
• Elicit requirements through stakeholder interviews, workshops, process reviews, data analysis, system analysis, and observation.
• Document functional requirements, business rules, workflows, integrations, data requirements, and system behaviors.
• Identify upstream and downstream impacts and dependencies across products, systems, processes, integrations, and external partners.
• Partner with Engineering, Architecture, UX/Design, QA, Data, and other functions throughout the SDLC.
• Collaborate with Engineering on solution feasibility and implementation considerations.
• Partner with QA to ensure testing reflects business requirements and acceptance criteria.
• Review completed functionality and validate that delivered capabilities meet defined requirements.
• Support user acceptance testing, release readiness, documentation, training, and implementation activities.
• Build relationships and facilitate discussions involving technical and non-technical stakeholders; translate complex business and technical concepts between them.
• Identify opportunities to improve requirements quality, backlog readiness, refinement, and development-team collaboration.

What This Job Offers

• Job Type: Full-time