Product Solution Analyst

Goosehead Insurance • Westlake, OH

9d

About The Position

The Product Solution Analyst translates product strategy, business needs, and client or user problems into clearly defined solutions that software development teams can design, build, test, and deliver. Working with Product Managers, business stakeholders, UX/Design, Engineering, QA, and other technology partners, this role bridges business objectives and technology execution. It includes responsibilities commonly associated with an Agile Product Owner, such as requirements analysis, solution definition, backlog refinement, user story development, acceptance criteria, development-team clarification, and validation of delivered functionality.

The analyst partners with Product Managers to define capabilities and solutions, develops an understanding of relevant workflows, and works with stakeholders and subject-matter experts to assess needs, processes, pain points, rules, and requirements. The role analyzes existing workflows and systems, identifies gaps and dependencies, documents current- and future-state processes where appropriate, and works with UX/Design and Technology teams to evaluate potential solutions.

As a day-to-day Product representative for assigned development teams, the analyst turns roadmap initiatives into development-ready artifacts, maintains and refines the backlog based on Product Manager priorities, and ensures work is understood and ready for development. The role supports Agile ceremonies, clarifies requirements during implementation, helps break initiatives into incremental releases, and raises gaps, conflicts, edge cases, and unresolved decisions. Material scope or solution decisions are handled in partnership with the Product Manager.

The analyst elicits and documents requirements, business rules, workflows, integrations, data requirements, and system behaviors; identifies cross-system and partner dependencies; and collaborates across the software development lifecycle. The role supports solution feasibility, QA and testing, functionality review, user acceptance testing, release readiness, documentation, training, and implementation. It also facilitates communication between technical and non-technical stakeholders and seeks to improve requirements quality, backlog readiness, refinement, and team collaboration.

Requirements

• At least 3 years of experience as a Product Owner, Business Analyst, Business Systems Analyst, Product Analyst, Product Solution Analyst, or in a similar role supporting software development.
• Experience working directly with software development teams in an Agile environment.
• Demonstrated experience translating business requirements into user stories, functional requirements, workflows, and acceptance criteria.
• Strong understanding of Agile software development practices and the SDLC.
• Experience managing or refining product backlogs.
• Strong analytical, problem-solving, written and verbal communication, and facilitation skills.
• Strong attention to detail while maintaining an understanding of broader product and business objectives.

Nice To Haves

• Bachelor's degree in business, technology, information systems, engineering, finance, or a related field preferred.
• Experience with SaaS, insurtech, fintech, insurance technology, or another technology-driven environment preferred.
• Insurance brokerage, carrier, or insurance-distribution experience is beneficial but not required.
• Agile, Scrum, SAFe, Product Owner, Business Analysis, or similar certifications are beneficial but not required.

Responsibilities

• Partner with Product Managers to translate product strategy, roadmap initiatives, and business problems into capabilities and solutions.
• Understand client, agent, partner, operational, and business workflows for assigned products.
• Work with stakeholders and subject-matter experts to understand needs, processes, pain points, rules, and requirements.
• Analyze workflows and systems to identify gaps, dependencies, and improvement opportunities.
• Translate business and product needs into functional requirements, workflows, use cases, user stories, and acceptance criteria.
• Document current-state and future-state processes where appropriate.
• Partner with UX/Design and Technology teams to evaluate potential solutions.
• Serve as a day-to-day Product representative for assigned development teams in partnership with the Product Manager.
• Translate roadmap initiatives and product requirements into epics, features, user stories, and other development-ready artifacts.
• Maintain and refine the product backlog based on priorities established by the Product Manager.
• Ensure backlog items are clearly defined, understood, and ready for development.
• Facilitate or participate in backlog refinement sessions and other Agile ceremonies, including sprint planning, reviews, and demos as appropriate.
• Answer questions and clarify requirements during implementation.
• Work with Product Managers and Engineering teams to break large initiatives into logical, incremental releases.
• Identify requirements gaps, conflicting requirements, edge cases, and unresolved decisions before they affect development.
• Partner with the Product Manager on scope or solution decisions that could materially affect roadmap priorities, strategy, or expected outcomes.
• Elicit requirements through interviews, workshops, process reviews, data analysis, system analysis, and observation.
• Document functional requirements, business rules, workflows, integrations, data requirements, and system behaviors.
• Identify upstream and downstream impacts and dependencies across products, systems, processes, integrations, and external partners.
• Partner with Engineering, Architecture, UX/Design, QA, Data, and other functions throughout the SDLC.
• Collaborate with Engineering on solution feasibility and implementation considerations.
• Partner with QA to ensure testing reflects business requirements and acceptance criteria.
• Review completed functionality and validate that delivered capabilities meet defined requirements.
• Support user acceptance testing, release readiness, documentation, training, and implementation activities.
• Build relationships and facilitate discussions involving technical and non-technical stakeholders.
• Translate complex business concepts for technical teams and technical concepts for business stakeholders.
• Identify opportunities to improve requirements quality, backlog readiness, refinement, and development-team collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level