Solution Analyst I

Freeport McMoRan • Phoenix, AZ

2d • $65,000 - $90,000 • Hybrid

About The Position

Under moderate supervision, the Solution Analyst I contributes to documenting, planning, and implementing solutions to business problems as part of small project teams. The role addresses moderately complex issues by coordinating team efforts, defining solutions independently or with senior process and technical resources, and collaborating with project teams to develop workplans. Responsibilities include documenting solutions in clear written and visual formats, communicating task status to stakeholders, breaking down complex problems into simpler solutions, and training, coaching, and advising end users on solution use. The position has some latitude to set objectives, priorities, and timelines that may affect departments or work groups, collaborates with managers and functional site leaders, and interacts with external colleagues.

The analyst works with custom, packaged, business intelligence, and operations platform project teams to define project solutions, effort, and timelines, and ensures system analysis designs and process maps are documented and communicated. The role analyzes business and systems needs, develops functional and technical requirements, aligns solutions with MIS strategy, works with stakeholders to establish business-centric requirements, and evaluates available or custom system solutions. The analyst also collaborates with internal and external teams on process improvements, works with process owners, considers tactical and strategic plans supporting operations, and provides project-specific input to the overall strategic roadmap. Other duties may be assigned as requested.

The position is hybrid. The company’s global headquarters is in Phoenix, Arizona, and hybrid employees collaborate virtually and attend in-person meetings at the Phoenix Collaboration Hub or a site location. In-person attendance may vary according to position and department requirements.

Requirements

• Bachelor's degree; OR an associate degree and two years of experience managing technical solution implementations; OR a high school diploma or equivalent and four years of experience managing technical solution implementations.
• Ability to define and manage technical implementations on small or minor projects.
• Ability to explain, coach, and advise end users on proper configuration and system usage.
• Ability to deconstruct a business process into system workflows and decision trees.
• Ability to translate a business process into system requirements.
• Ability to identify process improvements and recommend solutions.
• Ability to produce communication plans and RACI charts.
• Ability to produce informative status reports for project stakeholders and a direct supervisor.

Nice To Haves

• Successful internship experience and completion focused on applicable business processes, IT services, and/or technology solutions.
• Experience with the Microsoft Online (O365/M365) environment, including SharePoint, Teams, OneDrive, Forms, Whiteboard, Delve, Word, PowerPoint, and Excel.
• Experience working directly with stakeholders to identify, analyze, and gather solution requirements.
• Experience analyzing business processes and using requirements to develop common data models.
• Experience with data analysis and manipulation.
• Experience with Visio and project management software such as MS Project, Planner, or DevOps.
• Understanding and demonstration of Freeport Edge principles and behaviors.
• Bachelor's degree in Computer Science, CIS, MIS, or a related field.
• Microsoft 365 Certified: Fundamentals.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals.
• Microsoft 365 Certified: Copilot and Agent Administration Fundamentals.
• Microsoft Certified: AI Business Professional.

Responsibilities

• Contribute to the documentation, planning, and implementation of solutions to business problems on small project teams.
• Coordinate the efforts of a small team and define solutions independently or in collaboration with senior process and technical resources.
• Document solutions in clear written and visual formats and communicate personal task status to project stakeholders.
• Deconstruct moderately complex problems and collaborate with project teams to define workplans.
• Train, coach, and advise end users on solution use, configuration, and system usage.
• Work with custom, packaged, business intelligence, and operations platform project teams to define project solutions, effort, and timelines.
• Ensure system analysis designs and process maps are documented and communicated to project stakeholders.
• Analyze business and systems needs, define functional and technical requirements, align solutions with MIS strategy, and evaluate available or custom system options.
• Collaborate with internal and external teams and process owners to identify process improvements and support operational plans.
• Provide project-specific input to help create the overall strategic roadmap.
• Produce communication plans, RACI charts, and informative status reports for project stakeholders and the direct supervisor.
• Perform other duties as requested.

Benefits

• Affordable medical, dental, and vision benefits.
• Company-paid life and disability insurance.
• 401(k) plan with employer contribution or match.
• Paid time off, paid sick time, and holiday pay.
• Parental leave.
• Tuition assistance.
• Employee Assistance Program.
• Discounted insurance plans for auto, home, and pet.
• Internal progression opportunities.
• Eligibility for additional discretionary and incentive payments based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level