Solution Specialist, Dell

CDW • Chicago, IL

2d

About The Position

The Solution Specialist serves as a subject matter expert on Dell products, programs, and go-to-market strategies, communicating their value to CDW sales teams. The role supports sales and partner field alignment, territory account mapping, customer-facing events, training, sales planning, reporting, and relationship building across partner sales, CDW Sales, and Product and Partner Management (PPM). It also identifies opportunities to improve product, program, and partner alignment and communicates market trends, competitive conditions, and business results to internal and external stakeholders.

Success is measured by meeting or exceeding partner revenue and controllable margin expectations, positive feedback from assigned sales channels, and bid-pricing usage in assigned regions. The specialist is expected to obtain and facilitate necessary partner and industry certifications, travel as needed, and take on special projects upon request.

CDW describes itself as a Fortune 500 technology solutions provider and emphasizes collaboration, learning, and responsible adoption of AI. The company encourages candidates to use AI thoughtfully while keeping applications grounded in their own experience and judgment.

Requirements

• Bachelor’s degree plus 2 years of sales or marketing experience; or 6 years of sales or marketing experience; or 4 years of CDW PPM experience plus 2 years of sales or marketing experience.
• Excellent verbal and written communication skills and the ability to interact effectively with stakeholders, including partner, CDW, and customer executives.

Nice To Haves

• Experience interacting with partner, CDW, and customer executives.
• Proficiency in Microsoft Office applications.
• Demonstrated ability to multitask.
• Demonstrated financial and business acumen.
• Ability to think strategically and analyze information.
• Strong willingness to learn.

Responsibilities

• Serve as a subject matter expert on the designated partner’s products, programs, and go-to-market strategies and communicate them to CDW sales.
• Assist CDW Sales and the designated partner with field alignment and account mapping within the assigned territory.
• Attend customer-facing events and conference calls to communicate the value of CDW and the partner.
• Facilitate training for the assigned territory on partner products, services, and programs.
• Help the partner and PPM contacts create messaging and promotions aligned with the specific customer set being supported.
• Develop and execute a quarterly sales plan.
• Complete monthly scorecards identifying sales engagement, pipeline, and market trends.
• Cultivate relationships among the partner sales team, CDW Sales, and leadership teams.
• Liaise between CDW Sales and PPM to identify opportunities to improve product, program, and partner alignment.
• Understand market trends and the needs of the assigned segment or region, and identify and communicate business wins and challenges internally and externally.
• Understand the competitive landscape in the assigned segment or region and how market conditions may affect CDW and the partner.
• Maintain knowledge of CDW service offerings and how account managers attach them to client products.
• Maintain effective communications with stakeholders.
• Provide monthly progress reports to the partner and internal stakeholders.
• Represent the assigned brand in meetings and discuss brand and category performance, program and promotion results, and current initiatives.
• Provide internal and external reporting on brand and category performance, industry trends, and market share.
• Meet or exceed designated partner revenue and controllable margin expectations for the assigned partner and region.
• Support positive feedback from assigned sales channels and bid-pricing usage in assigned regions.
• Obtain and facilitate necessary partner and industry certifications.
• Travel as needed and complete other special projects upon request.

Benefits

• Annual bonus target of 10%, subject to the terms and conditions of the plan.
• Benefits information is available through CDW’s benefits overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level