Solution Specialist

Old Dominion Freight Line • Odessa, TX

2d

About The Position

The Solutions Specialist connects clients with efficient, tailored logistics solutions at Old Dominion Freight Line. The role combines business-to-business sales, strategic planning, problem-solving, and relationship-building in a dynamic, fast-paced environment. The specialist is responsible for obtaining the maximum volume of profitable freight in an assigned territory, providing responsive customer service, and coordinating with operations to exceed customer expectations. The position serves as customers’ point of contact through in-person meetings to help address their logistical needs.

The role requires travel throughout the assigned territory to meet customers regularly. It also involves supporting customer rate agreements, communicating service capabilities and changes, monitoring major accounts, documenting sales activity, coordinating customer requirements with operations, and handling complaints through appropriate channels. A valid driver’s license and a satisfactory driving record meeting the stated restrictions are conditions of employment.

Requirements

• High school diploma or equivalent.
• At least 2 years of business-to-business sales experience or equivalent.
• Maintain a valid driver’s license and satisfactory driving record, including no more than four moving violations or chargeable accidents combined in the three years preceding the application, no more than two moving violations in the 12 months preceding the application, and no driving-under-the-influence convictions in the four years preceding the application.

Responsibilities

• Travel throughout the assigned territory to meet customers in person regularly and cultivate relationships with people who influence routing decisions.
• Inform customers of new service points and improvements in company service.
• Assist customers with obtaining rate agreements and submit requests to pricing coordinators using the T-1 Pricing information form.
• Check regularly on major accounts to confirm that on-time service promises are being met.
• Complete monthly customer activity reports to identify current business levels.
• Provide information about rates and rate changes.
• Submit weekly itineraries for coverage areas to maximize efficiency when visiting customers.
• Maintain positive relationships with drivers in the assigned area and discuss potential leads.
• Communicate customers’ equipment requirements and hours of service to service center operations.
• Inform customers about Speed Service and expedited capabilities.
• Manage transportation and entertainment expenses and submit a weekly expense report.
• Record daily sales calls and enter them into the computer system.
• Handle customer complaints through the appropriate channels.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability coverage.
• Flexible spending accounts.
• 401(k) retirement plan with company match and an additional annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Promotion-from-within opportunities.
• National career opportunities at more than 260 service centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED